Deskside Support Technician

Deskside Support Technician

Compensation: $42.00 - $50.00 hourly. Contractor Work Model:
Onsite. Security Clearance:
Must have an active Secret Clearance.

Location:

Washington, DC (will move to Merrifield, VA eventually – 100% on‑site). Current Secret Clearance required.

System One is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, an IT Services program within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering, managed print services, ITSM, Active Directory services, and video conferencing.

• Provide deskside support for users where a ticket has been dispatched from the Service Desk or identified by the on‑site user base.
• Perform break/fix support for government‑provided end‑user computer devices, such as replacing failing hard drives or batteries.
• Install specialty software not already packaged in SCCM.
• Remove devices from the network as directed by Security.
• Assess issues and diagnose problems with printers, and install printer toner.
• Interact with customers to resolve problems in a timely manner, prioritizing work based on ticket and customer priority.
• Provide technical support to senior management and leadership offices within the Department of Justice, including after‑hours service when required.
• Track all work in the ticketing system and keep tickets updated at all times.

• High School diploma with 5+ years of prior relevant experience.
• Customer service‑focused attitude.
• Current and maintainable Secret clearance.
• Past experience providing IT (Tier II) support in a Windows office environment.
• Excellent written and verbal communication skills.
• Proficiency with an ITSM ticketing system.
• Experience resolving issues with a typical office IT environment (Windows 10 laptops/desktops, Microsoft Office, Exchange, Outlook).

• Past experience with Department of Justice components.

System One and its subsidiaries offer eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.