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Customer Service Delivery Manager - Hybrid

Job in Washington, District of Columbia, 20022, USA
Listing for: Actionet Inc
Full Time position
Listed on 2026-02-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 120000 - 175000 USD Yearly USD 120000.00 175000.00 YEAR
Job Description & How to Apply Below
Position: Customer Service Delivery Manager - Hybrid, 24/7 Support
A leading service management firm in Washington, D.C. is seeking a Customer Service Delivery Manager to ensure exceptional support across all agency locations. This role includes managing the Service Desk, overseeing AV/VTC operations, and leading a team to deliver 24/7 support. Candidates should have over 7 years of experience managing federal service desks, strong communication skills, and familiarity with Service Now.

The position offers a salary range of $120-175K and hybrid working options.
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