Help Desk Shift Manager - Top Secret clearance

Type of Requisition

Regular

Top Secret/SCI

Top Secret/SCI

None

Technical Support Services

• Skills:
  
  Help Desk Support, Help Desk Systems (Inactive), IT Help Desk
• Certifications:
  
  None
• Experience:
  
  2+ years of related experience
• US Citizenship
  
  Required:
  
  Yes

GDIT has an amazing opportunity for a Help Desk Shift Manager to provide world‑class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Shift Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit exceptional technical and customer‑service skills to resolve issues as quickly and efficiently as possible.

You bring professionalism and initiative to a fast‑paced environment that offers extensive options for training, certification, and career advancement.

• Supervise / Manage a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems.
• Supervise assigned technical support staff in support of networked and stand‑alone computer users and systems.
• Plan, prioritize, and schedule help desk activities to ensure maximum issue resolutions in minimum time.
• Develop and train help desk staff.
• Analyze help desk activities and develop tools and process improvements to optimize service.
• Supervise staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• SCOPE:
  Supervises a small team focused on one or a few areas. Low complexity.

• Required Experience
  :
  Desired qualifications include BA/BS (or equivalent experience) and 5+ years of experience.
• Required Technical Skills
  :
  CompTIA Security+ (DoD 8570 Compliance) required within 6 months of starting.
• Security Clearance Level
  :
  Active Top Secret with SCI eligibility.
• Must be able to pass a basic English Language assessment test.
• BS/BA is highly desired.
• Location:
  
  On customer site, Washington, District of Columbia – this service desk is 24/7/365; occasional shift work may be required.

• Flexible work schedule
• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting‑edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $107,744 - $126,500. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

10-25%

Telecommuting Options:
Onsite

Work Location:

USA DC Washington

Total Rewards at GDIT:
Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. Other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans