Deskside Support Technician

Overview

Deskside Support Technician

Location: Washington, DC (100% On-Site; will relocate to Merrifield, VA)
Clearance: Active Secret Clearance required (Must maintain clearance; DOJ Public Trust screening required)
Program: Enterprise Standard Architecture V (ESA V) – Department of Justice

Leidos is seeking a Deskside Support Technician to provide on-site Tier II technical support for the Department of Justice under the ESA V program. This role supports a wide range of enterprise IT services including deskside support, break/fix activities, software installation, printer support, and white-glove service for senior leadership. The position requires excellent customer service, strong troubleshooting ability, and the discipline to work independently across multiple DOJ buildings in Washington, DC.

• Provide deskside support for users with dispatched Service Desk tickets or on-site identified issues.
• Perform break/fix support for government-furnished end-user devices (e.g., hard drive or battery replacements).
• Install specialty software not packaged in SCCM.
• Remove devices from the network as directed by Security.
• Troubleshoot and diagnose printer-related issues.
• Install printer toner and support managed print needs.
• Deliver “white glove” technical support to DOJ senior management and leadership offices, including timely and professional incident resolution.
• Maintain accurate and up-to-date entries in the ITSM ticketing system, adhering to established SLAs.
• Work effectively across multiple buildings without direct supervision.
• Prioritize support tasks based on ticket priority and customer urgency.
• Support an office IT environment using Windows 10 devices, Microsoft Office suite, and Microsoft Exchange/Outlook.

• Past experience providing IT (Tier II) support in a Windows office environment
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• Proficiency with Windows 10 laptops and desktops
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• Hands-on experience performing break/fix hardware support (including issues like Blue Screen of Death; cloning-only candidates are not acceptable).
• Ability to install specialty software outside of SCCM packages.
• Ability to diagnose and resolve printer hardware and toner issues
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• Use of an ITSM ticketing system to manage and resolve incidents.
• Ability to work across multiple locations independently, following standard procedures.

• Past experience supporting Department of Justice components
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• Active or previous Public Trust (DOJ Public Trust preferred but not required).
• Experience providing high-touch, executive-level, or white-glove IT support.

• High School diploma with 5+ years of relevant experience
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• Active Secret clearance (must be maintained).
• Ability to obtain and pass DOJ Public Trust screening (soft credit check required).
• Customer service–focused attitude with strong professionalism.
• Excellent written and verbal communication skills
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• U.S. Citizenship required.
• Ability to work 100% on-site and relocate from Washington, DC to Merrifield, VA when required.
• Ability to work standard 40-hour weeks (no telework; no overtime expected).

The ESA V program provides IT services to multiple DOJ components, including help desk, deskside support, workstation engineering, managed print, ITSM, Active Directory, and video conferencing. Team members operate through a ticketing system, working independently to deliver fast, effective, and customer-centric support. Successful technicians demonstrate strong prioritization skills, clear communication, and the ability to resolve technical issues promptly while maintaining high service quality.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.