IT Help Desk Leader - SLA-Driven Support & Team
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-29
Listing for:
ORBIS
Full Time
position Listed on 2026-01-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, Technical Support
Job Description & How to Apply Below
A technology services company is seeking a seasoned IT Support Manager to lead its support team in Washington, D.C. The role involves overseeing daily operations, managing technical issues, and ensuring high customer satisfaction through effective leadership and metrics analysis. The ideal candidate will have over 5 years of experience in IT support, hold an ITIL v4 certification, and possess the ability to manage multiple projects effectively.
A Bachelor's degree in a related field is preferred, along with U.S. citizenship and a secret security clearance.
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