Systems Analyst

Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.

Finance, Grant Managers, Grants Hub, Monitoring and Evaluation Team, Institutional Funding & Partnerships (IFP), Global Oxfam Project Team, and other key stakeholders

The Systems Analyst is a hands‑on contributor responsible for administering and supporting the organization’s grant management systems, related third‑party tools, and ERP. Partnering with key stakeholders, vendor teams and global project teams, the Systems Analyst performs system maintenance, resolves technical issues, develops reports and dashboards, manages data workflows, gathers requirements and implements improvements. This role combines technical execution with collaborative problem‑solving to ensure systems effectively meet operational and reporting needs.

• Serve as the first point of contact for the organization’s grant management systems and ERP integrations, troubleshoot issues, and resolve problems or escalate as needed to ensure timely resolution and customer satisfaction.
• Partner with vendors and global system administrators to troubleshoot and resolve issues within defined time frames.
• Administer, configure, and upgrade multiple Salesforce Platform applications including 3rd‑party applications and other business applications.
• Manage User Accounts and Licenses.
• Manage and maintain backup and disaster recovery plans.
• Ensure adherence to and compliance with security policies, standards, and practices, including data privacy and acceptable use guidelines.
• Support grant management business owners by providing technical expertise, maintaining accurate system documentation, and consistent information sharing.
• In collaboration with Business owners, develop materials and deliver training to users.
• Track and manage technical requests through platforms like Jira, Asana, or Service Now.

• Develop, maintain, and refine organizational reports and dashboards by leveraging data sourced from the ERP and other business applications, including managing or automating data uploads where possible.
• Manage monthly, quarterly, and annual data pulls and reporting schedules.
• Fulfill ad‑hoc reporting requests and identify opportunities for self‑serve tools.
• Contribute to initiatives that strengthen the organization’s data culture and data‑driven practices.

• Partner with stakeholders to gather and refine requirements that help advance ongoing system enhancements.
• Work with the Grants Management and/or ERP Team to identify, prioritize, and support enhancement and process improvement opportunities to increase operational efficiency.
• and global project teams to ensure enhancement requests are properly prioritized and to advocate for needed feature enhancements.
• Contribute to system enhancement planning, testing, documentation, and training, partnering with key stakeholders to test and functionalities.
• Monitor emerging technology trends and vendor future releases to evaluate, apply, and recommend enhancements that align with organizational needs.

• Demonstrate continuous learning: stay current with evolving enterprise technologies, system integration practices, and digital tools.
• Collaborate across teams: work effectively across departments and functions in a team‑based, service‑oriented environment.
• Center equity and justice: apply an understanding of gender justice, racial equity, and inclusive practices in system design, support, and collaboration.
• Promote a safe and accountable culture: uphold Oxfam’s safeguarding standards and contribute to a safe, respectful, and secure workplace.
• Support user‑centered solutions: bring a service mindset to technical work, focusing on user needs, accessibility, and continuous improvement.
• Drive innovation and technical solutions: bring…