Learning & Senior Analyst

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

We are looking for a proactive, data-focused, tech-savvy professional with extensive data analysis and customer service experience to join the data-driven Felipe Herrera Library team. As a Service Center and Acquisitions Librarian, you will be challenged to use your technical skills to analyze Library products and processes to propose improvements or adjustments, and to prepare data‑driven assessments that guide the monitoring of objectives and support decision making.

You’ll also be challenged to use your soft skills to successfully address requests from library patrons throughout the organization as well as to efficiently manage contracts and relationships with external firms providing services to the Library.

You will work on the Felipe Herrera Library team, part of the Knowledge and Learning Division. The team supports the creation and publishing of all IDB knowledge products, including publications and datasets, and evolving the taxonomy schemas used for applying metadata. It is also responsible for providing library services to all IDB Group personnel through its centralized Library Service Center, including the physical and digital acquisitions of books, journals, specialized databases, and news sources, and managing the physical space of the special library in IDB HQ.

The Library Service Center has a primarily virtual presence across multiple digital channels, and will increasingly have a complementary physical presence following pending renovations to the library space. This position will work closely with all members of the Library team, as well as with members of the Knowledge Management and Learning teams within the Division.

• Use your client service skills to act as primary client focal point for the Library Service Center. This includes in the physical Library space, as well as across digital channels used by the Library Service Center.
• Collaborate on delivering activities in the physical library space, as well as the design and delivery of digital experiences via the integrated technology.
• Collect data, perform analysis, and present reports based on findings, including metrics related to the services and products provided by the library service center. This includes monitoring the utilization of subscription services to ensure that adjustments can be made as necessary.
• Define and create processes to automate library activities, utilizing technologies and systems that improve efficiency and accessibility.
• Lead the acquisition processes for physical materials, as well as for digital materials including books and subscriptions to journals, specialized databases, news sources, and related tools. This includes managing relationships with vendors and service providers.
• Documenting procedures, standards, and criteria related to the delivery of Library services.
• Coordinate with the Division’s front office to ensure timely submission of contracting requests, renewals, and related follow‑up activities.

Education:

Bachelor’s degree in Library & Information Science, Data Science/Engineering, Computer Science/Engineering or other fields relevant to the responsibilities of the role.

Experience:

• At least 1 year (preferably 3 years) of progressive experience in:
  • Python and/or other programming languages used for data analysis and scripting functions
  • Creating dashboards in standard tools, such as Power
    
    BI, including the data architecture and processing required to build meaningful visualizations.
  • Automating processes to support workflows.
  • Bibliographic research
  • Web content management and programming skills, including basic knowledge of HTML and CSS, use of APIs, as well as familiarity with content management systems such as Drupal, SharePoint and/or Banana Tag.
• Previous professional experience in special libraries or academic publishing is desirable but not required.
• Understanding of core NLP…