IT Maintenance Specialist
Listed on 2026-01-26
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Overview
IT Maintenance Specialist Keen Logic is seeking an IT Maintenance Specialist to support the United States Senate on a multi-year Information Technology Support program. This role focuses on hands-on IT maintenance and end-user device support, ensuring continuity of operations across Senate offices. The contract spans six years beginning March 1, 2026 (two base years and four option years).
Work is performed on-site at Senate facilities in Washington, DC, and approved locations as required. This is a full-time position offering Fortune 500-level health, dental, and vision insurance, PTO, 401(k), and life insurance.
Role OverviewThe Tier II IT Maintenance Specialist manages full-cycle hardware and system support for a diverse fleet of end-user devices, providing advanced troubleshooting, repair, and maintenance in a high-visibility, mission-critical environment.
Qualifications- Must be able to pass a Senate background check and be eligible for Senate Office Building access
- 6+ years of IT maintenance or advanced end-user support experience
- Strong customer service and communication skills, including executive-level support
- Hands-on experience supporting Windows 11 and macOS environments
- Experience working within enterprise IT environments
- Manage end-to-end hardware support for HP, Microsoft Surface, and Apple devices, including diagnosis, component-level repair, and maintenance of system boards, RAM, SSD/HDDs, and peripherals
- Coordinate with vendors and manufacturers for part replacements, warranty services, and hardware-related support
- Deliver white-glove onsite and remote technical support with clear, professional communication
- Install, configure, and support software in Windows 11 and macOS, including Microsoft Office, Teams, Duo, and Adobe products
- Accurately document resolutions and manage support tickets using Service Now
- Manage multiple support requests, prioritize tasks, and escalate complex issues as appropriate
- Maintain strong knowledge of Senate IT policies, procedures, and security requirements
- Ensure hardware and software configurations remain compliant with organizational standards
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).