Senior Monitoring and Service Management Systems Engineer

Overview

We are seeking a Senior Monitoring and Service Management Systems Engineer to join our team supporting the Department of Transportation. Tek Synap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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• Ensure effective discovery, monitoring, and management of enterprise IT infrastructure (servers, cloud, networks, applications, and storage) using Open Text OBM, Site Scope, and integrated third-party tools.
• Assess, fine-tune, and optimize monitoring configurations to deliver accurate, actionable alerts and proactive detection of performance and availability issues.
• Deploy, manage, and enhance Management Packs, monitoring policies, automation, and third-party connectors to support business application and service monitoring.
• Perform enterprise event consolidation, correlation, filtering, and topology-based health analysis to reduce noise and accelerate incident triage and escalation.
• Integrate monitoring data from third-party platforms (e.g., SCOM and other tools) into the unified OBM event console.
• Create, configure, and maintain intuitive dashboards and visualizations that provide real-time and historical insights into system health, performance, and service status.
• Conduct root cause analysis and implement preventive measures to improve service reliability and operational efficiency.
• Support ITIL processes by collecting and aggregating monitoring data for configuration, incident, problem, capacity, availability, and demand management, including contributing to CMDB accuracy.
• Resolve assigned monitoring tasks and change requests, acting as an escalation point and providing correlation support during outage bridges and service restoration efforts.
• Define and standardize monitoring policies, procedures, and onboarding/offboarding processes, while researching and implementing continuous improvements to monitoring capabilities.

• Must have extensive knowledge of multi-vendor server operating systems.
• Minimum of 10 years of experience providing Service Management System administration services.
• Experience managing SMS development activities and proficiency in applying SDLC and Dev Ops principles.
• Knowledge in the current DOT Service Management System (SMS), currently Remedy.
• Minimum 2 years of experience managing Open Text suite of tools including AI Operations Management, Operations Bridge, Site Scope, and Optic.
• Direct experience and expertise with Management Protocols including SNMP, and WMI.
• Scripting
  
  Experience:
  
  Power Shell, VBScript, and/or other scripting experience.
• Experience managing monitoring systems with >250 Host and/or >3000 sensors.
• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios.
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions.
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

• Experience supporting a 24x7 operations environment.
• Experience leading troubleshooting coordination/ acting as a Tech…