ServiceNow Portal Developer

Overview

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job overview: As a Service Now Portal Developer, you will play a pivotal role in designing, developing, and implementing innovative solutions within the Service Now platform. Your primary focus will be on delivering a high-quality technical solution in the Service Now Public Sector Digital Services (PSDS) application with the implementation of Now Assist and Virtual Agent components geared to support a Help Desk servicing internal and external agency customers.

Leveraging your expertise in Service Now, you will create a seamless, user-friendly, portal experience supporting workflows and automated processes to enhance operational efficiency for our client. This role demands collaboration with cross-functional teams to ensure technical deliverables meet organizational goals and adhere to industry and Service Now best practices. A strong background in Service Now development and implementation, coupled with proactive problem-solving skills, is essential.

Adaptability to changing project requirements and delivering results in a fast-paced environment will make you a valuable team asset.

Here s what you need:

• Deep understanding of Service Now s architecture and capabilities specifically regarding service portals, widgets, and pages
• 5+ years of experience in implementing and supporting the Service Now platform
• Implementation and support experience in Service Now Public Sector Digital Services (PSDS) or Customer Service Management (CSM)
• Familiarity with implementation of Now Assist and Virtual Agent and how these capabilities typically are used with service portals
• Strong proficiency in HTML, CSS, JavaScript, and/or AngularJS
• Integration knowledge connecting service portals to external systems and data sources using REST APIs
• Service Now Certified System Administrator (CSA)

Bonus points if you have:

• Service Now Certified Application Developer or Implementation Specialist

Eligibility requirements:

• Active secret clearance required

#clearancejobs

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$98,500—$184,900 USD

What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity.

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