Desktop Support​/IT Technician

Overview

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellar IT Solution, is seeking the following. Apply via Dice today!

Location: 1101 4th St. SW, Suite 350, Washington DC 20024

Hybrid

Duration: 10 Months

A014 - ITAM Desktop Tier III Technician

The ITAM Desktop Tier III Technician is responsible for advanced troubleshooting, imaging, configuration, and deployment of IT desktop assets.

• Advanced Imaging, Configuration, and Deployment:
  Perform advanced imaging and configuration of Windows-based desktops and laptops.
• Deploy and set up hardware, ensuring all devices are properly configured.
• Break/Fix Troubleshooting and Tier III Support:
  Provide Tier III support for escalated technical issues.
• Diagnose and resolve advanced problems with Windows operating systems and desktop applications.
• Onboarding and User Support:
  Support onboarding by configuring and deploying user-specific hardware and software.
• Provide guidance and training to end-users.
• IT Asset Management:
  Maintain accurate records of deployed IT assets in asset tracking tools.
• Support asset lifecycle management, including procurement and decommissioning.
• Process Improvement and
  
  Collaboration:
  
  Proactively identify opportunities for system modifications and process optimizations. Collaborate with network and development teams to align technical solutions with business goals.

Minimum 5 years of experience of providing help desk support for Windows operating systems. Strong understanding of endpoint protection and management tools.

ITIL v4 Foundation Certification. CompTIA A+ Certification or equivalent technical support certification.

Hybrid position that will require regular on-site reporting. Is your candidate willing to report on-site in Washington DC as required by client?