Senior Monitoring and Service Management Systems Engineer Security Clearance

Position: Senior Monitoring and Service Management Systems Engineer with Security Clearance
Responsibilities & Qualifications RESPONSIBILITIES
* Ensure effective discovery, monitoring, and management of enterprise IT infrastructure (servers, cloud, networks, applications, and storage) using Open Text OBM, Site Scope, and integrated third-party tools.

* Assess, fine-tune, and optimize monitoring configurations to deliver accurate, actionable alerts and proactive detection of performance and availability issues.

* Deploy, manage, and enhance Management Packs, monitoring policies, automation, and third-party connectors to support business application and service monitoring.

* Perform enterprise event consolidation, correlation, filtering, and topology-based health analysis to reduce noise and accelerate incident triage and escalation.

* Integrate monitoring data from third-party platforms (e.g., SCOM and other tools) into the unified OBM event console.

* Create, configure, and maintain intuitive dashboards and visualizations that provide real-time and historical insights into system health, performance, and service status.

* Conduct root cause analysis and implement preventive measures to improve service reliability and operational efficiency.

* Support ITIL processes by collecting and aggregating monitoring data for configuration, incident, problem, capacity, availability, and demand management, including contributing to CMDB accuracy.

* Resolve assigned monitoring tasks and change requests, acting as an escalation point and providing correlation support during outage bridges and service restoration efforts.

* Define and standardize monitoring policies, procedures, and onboarding/offboarding processes, while researching and implementing continuous improvements to monitoring capabilities. REQUIRED QUALIFICATIONS
* Must have extensive knowledge of multi-vendor server operating systems.

* Minimum of 10 years of experience providing Service Management System administration services.

* Experience managing SMS development activities and proficiency in applying SDLC and Dev Ops principles.
* Knowledge in the current DOT Service Management System (SMS), currently Remedy.
* Minimum 2 years of experience managing Open Text suite of tools including AI Operations Management, Operations Bridge, Site Scope, and Optic

* Direct experience and expertise with Management Protocols including SNMP, and WMI

* Scripting

Experience:

Power Shell, VBScript, and/or other scripting experience

* Experience managing monitoring systems with >250 Host and/or >3000 sensors

* Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios

* Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions

* Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment. PREFERRED QUALIFICATIONS
* Experience supporting a 24x7 operations environment

* Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components

* Systems administrator experience managing Windows and/or Linux operating systems

* Expert level experience with scripting and automation

* Experience integrating monitoring tools to operate through Service Now

* Experience automating alerts to generate Service Tickets

* Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management

* Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience

* Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.

* Experience with visualization and computational tools

* ITIL certification(s) including Foundations and above strongly preferred Overview We are seeking a Senior Monitoring and Service Management Systems Engineer to join our team supporting the Department of Transportation. Tek Synap is a fast growing high-tech…