Program Manager - Senior IT

We are seeking an experienced Program Manager to lead a large-scale federal IT initiative supporting the U.S. Department of Labor. This program delivers and operates identity verification services used by states nationwide and supports a claimant-facing UI portal, APIs, and supporting infrastructure. The Program Manager will have full responsibility for contract execution, technical delivery, operations and maintenance (O&M), Agile delivery governance, and stakeholder management.

This role requires a strong blend of federal IT program leadership, Agile/SAFe execution, Dev Sec Ops  awareness, and operational excellence.

• Provide program management managing an agile development program with multiple tasks/work streams. Provide overall direction of program activities. Manage and maintain contractor interfaces with the senior levels of the customer s organization.
• Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations.
• Establish and maintain technical reports to show progress of projects to management and customers, organize and assign responsibilities to subordinates, and oversee the successful completion of all assigned tasks.
• Lead the analysis, design, development and testing of applications to include integration of legacy clients and new clients to application.
• Review and verify implementation of states according to design best practices, performance, and security.
• Review and assist in planning and execution of data integration and migration activities.
• Create and implement technical process modeling, user interface designs, and data modeling.

• Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
• Coordinate across Agile teams, Dev Sec Ops , security, help desk, and infrastructure teams.
• Proficiency working in AWS, Windows, Linux environments.
• A deep knowledge of API integration capabilities and deployment options.

• Lead delivery using a DOL-customized Agile framework based on Agile, Lean, and SAFe principles.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Create system design proposals.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Ensure compatibility and interoperability in-house computing systems.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers and customer decision makers.
• Coordinate in-depth tests, including end-user reviews, for the modernized systems, and other post-implementation support.
• Provide guidance and/or instruction to junior staff members.
• Document the project effort using Jira and Confluence.

• 7+ years  experience using Agile development methodologies organizing, directing, and managing teams conducting operation support functions for multiple, complex, and inter-related IT programs and projects.
• 7+ years  demonstrated experience leading Agile or SAFe-based delivery teams.
• Experience managing operations and maintenance (O&M) for mission-critical systems.
• Strong understanding of cloud-hosted and enterprise IT environments.
• Experience managing software development teams supporting federal government technology projects to include compliance with FISMA standards.
• 7+ years  experience maintaining and managing internal and external client interface at senior levels of the client organization.

• Preferred Master s degree in Computer Science, Information Systems, Business, or other relevant discipline. A minimum of 7 years of work experience may be substituted for Master s degree requirements.
• Must have a current Project Management Professional certification (e.g., Project Management Professional (PMP));
  Required and Agile Safe (SAFe) Practitioner (SP), Certified Scrum Master (CSM), or comparable.