Operations Planning & Delivery Lead

Note: APA operates on a 37.5-hour work week with one-hour lunch breaks each day. APA sets salaries based on several considerations, including years of relevant experience, level of education, and previous staff and/or governance experience at APA.

The ITS Operation Planning and Delivery Lead plays a multifaceted role that blends the responsibilities of a Scrum Master/Agile Coach, Business/Process Analyst, Service Delivery Lead and Project Manager (as needed) across multiple teams. This role acts as a critical bridge between business stakeholders, product owners, IT leaders and technical leads, ensuring alignment, clarity, and successful delivery of technology initiatives.

The ideal candidate will lead the planning and execution of IT Services (ITS) Operations initiatives, with a strong emphasis on cloud infrastructure (particularly AWS), automation, observability, and service management.

Key responsibilities include conducting analysis of requested features, working with Operations teams to set service level agreements (SLA's) and driving automation and continuous improvement objectives. In addition to overseeing delivery, the Lead will help advance Agile maturity across the department by promoting methodologies developed in collaboration with ITS leadership and teams.

Key skills for this role include IT Service Management knowledge, strong technical knowledge including working knowledge of cloud technologies (mainly Amazon Web Services), project management, excellent communication and leadership, strategic vision, and the ability to manage resources effectively to ensure high-quality service delivery.

Success in this role requires strong facilitation, communication, and analytical skills, along with the ability to work strategically and operationally across diverse teams and complex initiatives.

• Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field
• Minimum 8 years of progressive IT experience, with at least 4 years serving in a Scrum Master, Agile Project Manager, or equivalent leadership role within IT Operations teams
• Certified Scrum Master (CSM) from Scrum Alliance or equivalent Agile certification is a plus
• Demonstrated experience leading Agile practices across multiple teams in complex environments, with a strong grasp of Scrum/Lean principles and other frameworks (e.g., Dev Sec Ops , Kanban, XP, SAFe) and the ability to adapt practices to team and organizational need
• ITIL 4 knowledge and certification
• Experienced in supporting IT Operations and technical teams through facilitation of backlog refinement, planning sessions, and cross-functional alignment
• Skilled in business and process analysis, including eliciting requirements, analyzing features, and translating business needs into actionable development tasks
• Passionate about continuous improvement, with a strong track record of contributing to the maturation of process methodology across teams, including quarterly planning, roadmap development, and milestone management and automation of these processes
• Strong organizational, analytical, and problem-solving skills, with a demonstrated ability to plan and drive initiatives through successful execution. Able to remain focused and composed in dynamic, fast-paced environments while bringing creativity and structured thinking to complex challenges
• Excellent written and verbal communication skills, with the ability to collaborate effectively across technical and non-technical audiences.

• Proficient with Agile backlog management tools, preferably JIRA, including dashboards, reporting, and advanced filtering
• Strong experience with collaboration and communication tools such as Confluence, Microsoft Teams, Slack, or similar platforms
• Extensive experience with Excel, Word, PowerPoint/presentation software
• Experience with cloud technologies, especially Amazon Web Services (AWS). Microsoft Azure experience is a plus.
• Understanding of Artificial Intelligence (AI) and Machine Learning concepts is desirable

• Lead milestone planning and outcome-focused execution for multiple IT Operations Agile teams and…