Manager, Program Management - Listener Care
Listed on 2026-01-25
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IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, Data Analyst
Who We Are
Sirius
XM and its brands (Pandora, Sirius
XM Media, Ads Wizz, Simplecast, and Sirius
XM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing Sirius
XM's vision to life every day.
Sirius
XM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. Sirius
XM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of Sirius
XM, is the largest ad-supported audio entertainment streaming service in the U.S. Sirius
XM's subsidiaries Simplecast and Ads Wizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as Sirius
XM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. Sirius
XM, through Sirius
XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, Sirius
XM offers connected vehicle services to automakers.
As the Manager, Program Management - Listener Care, you will promote accountability and excellence in program execution, ensuring initiatives meet timelines and business objectives. Working collaboratively across functions, you'll unite teams around shared goals to deliver exceptional customer experiences and elevate operational outcomes.
What you'll do- Manage the relationship of cross‑functional project teams to deliver large‑scale omni channel contact center programs and projects on time, within budget, and with high quality.
- Develop and execute comprehensive project plans, resource allocation plans, and risk management plans to ensure successful project delivery.
- Collaborate with stakeholders to gather omni channel contact center business requirements, define project scope, and develop business cases to support project initiatives.
- Conduct project status updates, identify and mitigate project risks, and develop corrective actions to ensure project deliverables meet omni channel contact center business objectives.
- Ensure compliance with organizational project management methodologies, standards, and governance.
- Conduct root cause analysis and develop recommendations for process improvement.
- 5+ years experience in program/project management, with a focus on omni channel contact center operations and technology.
- Proven track record of delivering large‑scale omni channel contact center programs and projects with high complexity and multiple stakeholders.
- Strong knowledge of omni channel contact center operations, technology, and industry trends.
- Ability to analyze data and concisely summarize problem statements.
- Experience with project management tools such as MS Project, Monday, or Jira.
- Deep understanding of PMP principles and methodologies.
- Certification in project management (PMP, Agile, or Scrum Master).
- Must have legal right to work in the U.S.
At Sirius
XM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation…
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