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SaaS Client Success Manager - Expansion & Retention

Job in Washington, District of Columbia, 20022, USA
Listing for: Diligent
Full Time position
Listed on 2026-01-25
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 65000 - 80000 USD Yearly USD 65000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading governance and compliance solutions firm is seeking a Customer Success Manager I in Washington D.C. This role involves managing customer accounts to ensure satisfaction and retention through excellent service. Candidates should have experience in account management, preferably in the SaaS sector, with strong communication and problem-solving skills. The position supports a hybrid work model, requiring on-site presence at least 50% of the time, and offers a competitive salary range of $65,000–$80,000 USD.
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