AI​/ML Solutions Engineer

Location: Hybrid - Washington, DC/Northern Virginia; 2 days per week on-site

Clearance: U.S. Citizen;
Active DHS clearance or Top Secret DoD Clearance.

InDev is seeking an AI/ML Developer to serve as an AI/ML solutions engineer for the design, development, and deployment of AI/ML-enabled tools integrated across Service Now, and cloud platforms. This role is ideal for an engineer who is passionate about creating innovative AI-driven solutions that improve business operations.

The AI Solutions Engineer will focus on hands-on coding, AI integration, and workflow automation, enabling our client to streamline internal processes, boost productivity & quality, while collaborating closely with product owners, platform teams, and stakeholders in an Agile delivery model. Candidates should have prior DHS experience and possess an active DHS clearance.

• Builds, and delivers complex AI agents and automation workflows tailored for Service Now ITSM-related processes.
• Develops generative AI models (e.g., fine-tuned large language models, diffusion models) and integration with emerging AI APIs (OpenAI GPT4, Google Gemini).
• Deploys models within production environments across cloud-native platforms.
• Integrates AI-driven solutions with Service Now.
• Integrates AI tools into existing business systems and processes.
• Collaborates with process owners to understand task logic and data flows.
• Ensures security, data privacy, and human-in-the-loop review were needed.
• Maintains and documents AI systems for stability and reproducibility.
• Promotes and follows clean coding, Dev Ops best practices, and responsible AI.
• Works within an Agile, sprint-based delivery environment to translate business and mission requirements into technical solutions.

• Bachelor’s degree in Computer Science, Engineering, or a related field from a U.S.
  
  -accredited institution.
• 3+ years of experience with AI/ML.
• Strong understanding of core AI and machine learning concepts, including model training, evaluation, deployment, and monitoring.
• Familiarity with machine learning frameworks and modern AI tooling.
• Experience working with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or AWS.
• Knowledge of relational and non-relational databases (SQL and No
  
  SQL) and data processing technologies.
• Familiarity with Large Language Models (LLMs) and Voice AI technologies (e.g., Google Dialog Flow)
• Proven experience integrating, maintaining, and troubleshooting third-party systems and APIs.
• Experience designing and supporting RESTful APIs with an emphasis on resilient, fault-tolerant system design.
• Ability to produce clear, comprehensive, and user-friendly technical documentation.
• Written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Demonstrated ability to follow written instructions and effectively use computers, software applications, and technical tools.
• Analytical and problem-solving skills, with a structured, fact-based approach to addressing business and technical challenges.
• Experience working in Service Now to utilize webhooks and APIs for application integration.

• Experience with Google Gemini models or APIs.
• Experience deploying and operating AI/ML models in regulated or federal environments.
• Experience supporting or integrating with enterprise ITSM platforms such as Service Now.

At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us.

Let’s innovate.

• Innovative Environment:
  Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact:
  Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic
  
  Collaboration:
  
  Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset:
  Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture:
  Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech:
  Engage with the latest technologies and tools in the data integration landscape.