IT Field Services Technician

Location

Washington, District of Columbia, United States

IT Field Services Technician

Full-time

The IT Field Services Technician will deliver white‑glove support to employees in their office/region and across the firm’s 6,000+ employees nationwide. The role includes providing both in‑person and remote support while maintaining, installing, and configuring all IT hardware within the assigned region. Additionally, the Technician will ensure that all IT‑managed spaces—conference rooms, printer stations, IT storage areas—are organized, secure, and well‑maintained.

The position requires travel within the assigned region and to other firm locations to provide on‑site support. The Technician will act as smart hands for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations as needed.

• Provide friendly, professional on‑site support to users in the assigned region(s).
• Create, monitor, track, schedule, update, and close tickets within SLA.
• Act as a Tier 3 level agent responding to and resolving tickets escalated from the Service Delivery teams.
• Proactively support IT related projects, including coordination of all local technology solutions as the SME and the IT point of contact.
• Collaborate with vendors to resolve issues as necessary.
• Maintain, organize, and order stock of IT hardware within the region.
• Establish and build relationships with local leadership and staff and seek solutions to improve their daily workflow.
• Ensure proper cable management and organization of IT‑managed spaces.
• Regularly inspect and maintain the physical appearance of IT work spaces to ensure a neat, professional, and secure environment.
• Implement and enforce best practices for IT equipment storage, labeling, and organization.
• Ensure IT closets and storage areas are well‑kept, accessible, and securely managed.
• Travel within the assigned region and to other firm locations as needed to provide on‑site support.
• Act as smart hands on‑site for other IT towers and initiatives, assisting with deployments, troubleshooting, and implementations.

• 2+ years of experience in an IT Service Desk or Field Services role.
• Experience in Office 365 and Active Directory services.
• Basic understanding of networking and wiring configurations.
• Preferred experience working with Fresh service, Salesforce, and Microsoft Office 365.
• Ability to assist others with complex issues in a professional manner.
• Strong ability to manage and prioritize incidents, requests, and tasks.
• Strong problem analysis and problem‑solving skills.
• Excellent written and verbal communication skills.
• Highly resourceful, well‑organized, dependable, efficient, and detail oriented.
• Strong desire to learn and grow both IT and office support skills to deliver high quality results for clients and partners.
• Commitment to maintaining a professional and orderly IT work environment, ensuring IT‑managed spaces are neat, secure, and well‑maintained.

Morgan & Morgan offers a comprehensive benefits package for full‑time employees, including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This employer participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E‑Verify once you have accepted a job offer and completed the I‑9 Form.

Here is a link to Morgan & Morgan's privacy policy.