IT Site Support

Overview

Job 2600412

Location WASHINGTON, DC, US

Date Posted

Category Information Technology

Subcategory Network Technician

Schedule Full-time

Shift Day Job

Travel No

Minimum Clearance Required Interim Secret

Clearance Level Must Be Able to Obtain Secret

Potential for Remote Work No

Description SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.

Responsibilities

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.
• Assist customers with mobile device provisioning, activation, and enrollment.
• Assist customers with updating the operating system on Apple and Android devices.
• RSA soft and hard tokens (assigning, replacing, inventory management, etc).
• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Required Education & Experience

• AA Degree in related discipline and 1 year of related experience;
  Or, High School and 2 years of related IT or customer service experience.
• Basic knowledge of Service Now or other ticketing systems.
• Basic knowledge of Microsoft Windows 10 workstations.
• Ability to work in a fast-paced environment.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.

• US Citizenship.
• Active interim secret clearance. Must be able to obtain a secret clearance.

• Basic knowledge of mobile device platforms (iOS and Android).
• Basic knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
• CompTIA A+, Network+, Security+.

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.