North America Public Sector; NAPS Customer Success Executive

About The Role

The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure our NAPS customers are successful in realizing value from Red Hat products and platforms. You will work with select NAPS customers to develop success plans and lead discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop proof of concepts and programs and oversee implementation projects to ensure technical, process and program blockers are removed and customers realize the value of their investment.

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.
• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
• Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
• Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
• Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

• 8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
• Experience with technical project planning and execution management.
• Ability to independently deliver consultative type customer facing engagements.
• Practical knowledge of Dev Ops and agile concepts, application development and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
• Experience with and/or understanding of NAPS Customer base
• Active DoD Secret clearance required (Top Secret) preferred

The salary range for this position is $ - $ (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications.

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.

We re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and…