Vice President of Emerging Technologies

Overview

About Bank Fund: Bank Fund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 to serve employees of the World Bank Group and International Monetary Fund and their families. Located in Washington, DC, Bank Fund maintains three full-service branches downtown with the headquarters near Farragut West metro station. This position is classified as a hybrid role with on-site work expected.

After training, staff generally work on site 40% of the time, subject to change based on health and safety standards and operational need.

The VP of Emerging Technologies is responsible for identifying, evaluating, and implementing innovative technologies that advance the credit union’s strategic goals. This role leads research, planning, and execution of emerging technology initiatives to enhance member experience, operational efficiency, cybersecurity posture, and competitive differentiation. The VP acts as a strategic advisor, shaping the organization’s innovation roadmap while ensuring solutions are compliant, secure, scalable, and aligned with credit union values.

• Develop and maintain an Emerging Technology Roadmap aligned with the credit union’s strategic plan.
• Support change management initiatives to enhance the user experience, increase engagement, and optimize conversion rates across all digital channels.
• Conduct ongoing research into fintech trends, artificial intelligence opportunities, digital transformation, and next-generation banking technologies.
• Evaluate new technologies for member value, risk impact, ROI, and long-term viability.
• Present recommendations and business cases to senior leadership.
• Prepare, present, coordinate and/or support formal reporting to Senior Management, the Member Services & Technology Steering Committee, and all staff regarding emerging technologies and trends.

• Lead feasibility studies, pilots, through proof of concepts and then assess performance, usability, security, and regulatory compliance of new fintech solutions and products.
• Oversee deployment, integration, and scaling of new technologies, ensuring solutions are implemented seamlessly and aligned with strategic priorities.
• Ensure projects are delivered on time, within budget, and aligned with member and business requirements.
• Proactively learn and educate others about industry trends and emerging technologies related to digital banking, fintech, and member experience.
• Identify and evaluate opportunities to leverage new technologies to drive innovation and improve operational efficiency.
• Conduct extensive research on emerging financial technologies (e.g., AI, blockchain, digital payments) and market trends to identify opportunities and potential threats.

• Partner with IT, Operations, Risk, Digital Banking, Marketing, Lending, Training and Member Services to introduce technologies that improve efficiency and service delivery.
• Serve as a liaison to fintech partners, industry associations, technology vendors, and CUSOs.
• Support the implementation, integration, and management of digital systems, ensuring they operate efficiently and support the organization's digital goals.
• Provide thought leadership to internal teams on leveraging emerging tools.

• Ensure emerging technology initiatives comply with internal and regulatory requirements such as NCUA, GLBA and FFIEC guidelines.
• Evaluate and mitigate operational, cybersecurity, privacy, and third-party risks.
• Support governance frameworks for innovation and technology adoption.

• Identify opportunities to improve and personalize the member experience through digital channels.
• Champion a human-centered approach to technology adoption, leading organization-wide change management efforts that prioritize employee and member experience, minimize disruption, and accelerate successful integration of innovative digital solutions.
• Monitor changing member expectations and competitive trends in digital banking.

• Develop comprehensive budgets, resource plans, and cost analyses to…