Web Content Developer

Overview

Potomac Haven is a purpose-driven professional services firm dedicated to providing digital transformation and program support services for a range of diverse federal program missions. Our focus extends across the intersections of national security, public health and safety, communications, and financial services programs. We are seeking an experienced and detail-oriented Web Content Developer to join our team supporting a federal agency.

This role is part of a digital services team that creates visually compelling, accessible, and engaging content across digital and multimedia platforms. The Web Content Developer will be responsible for managing web design and development projects that power both public-facing websites and internal employee portals. This role will support web operations by responding to publishing and editing requests, creating and maintaining content within Drupal, Service Now, and SharePoint environments, and providing high-quality customer support through a structured ticketing system.

This role includes designing accurate, accessible, user-centered webpages aligned with the U.S. Web Design System, optimizing content for search, and advising agency staff on web best practices.
Note:
Candidates may be required to report to Northern Virginia offices.

Potomac Haven is a purpose-driven professional services firm dedicated to providing digital transformation and program support services for a range of diverse federal program missions. Our focus extends across the intersections of national security, public health and safety, communications, and financial services programs.

We are seeking an experienced and detail-oriented Web Content Developer to join our team supporting a federal agency. This role is part of a digital services team that creates visually compelling, accessible, and engaging content across digital and multimedia platforms. The Web Content Developer will be responsible for managing web design and development projects that power both public-facing websites and internal employee portals.

This role will support web operations by responding to publishing and editing requests, creating and maintaining content within Drupal, Service Now, and SharePoint environments, and providing high-quality customer support through a structured ticketing system.

This role includes designing accurate, accessible, user-centered webpages aligned with the U.S. Web Design System, optimizing content for search, and advising agency staff on web best practices.
Note:
Candidates may be required to report to Northern Virginia offices.

• Supports the customer web team, which drafts and posts all external content on the public website and manages internal content on the customer employee portal.
• Responds to publishing requests and creates/revises web pages, news and event items, official funding and guidance documents, and other content using the Drupal content management system (CMS), Service Now Employee Center, and Microsoft SharePoint.
• Creates clear, compelling web page layouts that conform to web design best practices, 21st Century Integrated Digital Experience Act (IDEA), U.S. Web Design System, and WCAG 2.0/Section 508 requirements.
• Formats, optimizes, and uploads PDFs, images, and other files for web publication.
• Provides timely, high-quality customer support, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within the service ticketing system (built in Service Now and Microsoft Lists). Monitors ticket dashboards to ensure tickets are prioritized, annotated, and completed.
• Advises customers on web design best practices, including consistent and clear layouts, 508 compliances, and the use of visuals to enhance engagement and understanding.
• Participates in special projects and other related duties as assigned by the customer.

• Bachelor’s degree (or equivalent) from a four-year college in computer science or other closely related discipline.
• Five years of professional experience in web development and web design services.
• At least three years working in a Drupal CMS environment and using components and Layout…