Senior Solutions Consultant – eDiscovery Managed Services

Senior Solutions Consultant – eDiscovery Managed Services

Contact Discovery Services, a leading eDiscovery technology and consulting firm headquartered in Washington, DC, is seeking a Senior Solutions Consultant to join our Managed Services team. Contact’s Managed Services enables clients to outsource eDiscovery infrastructure and technical expertise to reduce costs, increase predictability, and improve outcomes. It is designed for corporate legal departments or law firms that want in‑house control with the resources of a provider.

Contact delivers technology and expertise in a single, integrated, managed service with predictable subscription‑based pricing, customized workflows, and enterprise‑grade scalability. The role is ideal for a seasoned professional with deep expertise in eDiscovery workflows, client engagement, and strategic consulting. The successful candidate will play a pivotal role in delivering tailored solutions to enterprise clients, guiding them through complex discovery challenges, and ensuring operational excellence across managed services engagements.

Location: Remote
Start Date: Negotiable

• Serve as the primary client‑facing consultant for managed services engagements, providing strategic guidance on eDiscovery workflows and technology solutions while supporting the business development team in client meetings and planning sessions.
• Lead the development, documentation, and refinement of managed service offerings.
• Prepare and lead client meetings to review reporting metrics, platform usage, and overall service experience with Contact Discovery Services, ensuring proactive communication, issue resolution, and continuous improvement.
• Generate monthly report metrics for utilization and data management.
• Serve as a subject‑matter expert in the Relativity document review platform, with mastery across the full lifecycle, from data processing and workspace configuration to review workflows and final production. Expertise includes administering custom objects, applications, scripts, queues, event handlers, ARM, structured analytics, conceptual analytics, and active learning.
  • Provide reporting to case administrators related to workspace metrics, user activity, or other requested document‑based metrics.
  • Perform quality checks and detailed analysis on work‑product prior to document production or additional levels of review.
  • Expertise with administering users, groups, permissions, fields, choices, layouts, views, dashboards, searches, STRs, batch sets, dt Search indexes, processing, imaging, and productions.
• Develop and execute detailed migration plans, including the transfer of applications, scripts, and associated data.
• Monitor and manage migration workflows to ensure accuracy, completeness, and minimal disruption to operations.
• Troubleshoot and resolve exceptions or errors in file transfers at any stage of the migration process, leveraging deep technical expertise to ensure successful and complete data migration.
• Collaborate cross‑functionally with internal teams and clients to maintain transparency, meet project timelines, and uphold data integrity throughout the migration lifecycle.
• Attend industry conferences and client meetings in support of sales team initiatives.

• B.S. or B.A. degree, preferably in information technology, computer science, or related fields.
• 5+ years of experience, preferably in a vendor or consulting environment.
• Relativity One experience required; experience with client domains preferred.
• Relativity certifications:
  Relativity Certified Administrator (RCA) is required and Relativity Certified Trainer (CRT) certificates are a plus.
• Prior experience leading or supporting migrations to Relativity One.
• Full understanding of the end‑to‑end EDRM to assist in custom workflows.
• Basic understanding of digital forensic preservation functions.
• Familiarity with scripting, programming, coding, and/or database languages (SQL, VB, HTML, Access).

• Ability to communicate effectively and tactfully in both verbal and written format.
• Ability to work extended hours when necessary to ensure client deadlines are met.
• Ability to demonstrate superior organizational…