Servicenow Technical Lead

THE OVERALL PURPOSE OF POSITION:

• The purpose of this position is to serve as a hands-on Service Now specialist, BA, developer and a key resource in developing solutions and applications for the company's Service Now system, impacting Client’s CMDB and National Verifier Service Now transition.

SCOPE OF WORK

• The position’s SCOPE OF WORK include the following:

• Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)

• Serves as a hands-on Service Now specialist, BA, developer and a key resource in developing solutions and applications for the company's ITSM, ITBM and Service Now system

• Collaborates effectively with Service Now users and stakeholders to develop solutions and execute changes

• Supports and enhances reporting solutions both within Service Now and through external reporting solutions to support Client’s requirements

• Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM and Service Now system

• Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in Service Now

• Provides high-level design and implement of technical solutions for Service Now - understanding the workflow engines is necessary

• Evaluates and reports on new Service Now technologies and makes recommendations for solutions to deliver customer value and to enhance capabilities of cloud-based and virtualized services

• Maintains technical expertise, relevant industry standards, and best practices in Service Now

• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each

• Develops the application including configuration, report and dashboard development, and data migration, where applicable

• Loads, manipulates and maintains data between Service Now and other systems, including Jira, Splunk, Tenable, and Tableau

• Carries out unit-testing and defect resolution

• Obtains and analyzes business requirements and document technical solutions

• Attends Scrum meetings and keeps PM and team apprised of status

• Other duties as assigned

QUALIFICATIONS AND EXPERIENCE:

• The minimum amount of total “on-the-job” experience required is seven (7+) years, for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.

CERTIFICATIONS (REQUIRED)

• Service Now Certified System Administrator certification required (admin or higher)

CERTIFICATIONS (PREFERRED)

• Service Now CIS – IT Service Management certification preferred

• Service Now CIS – Project Portfolio Management certification preferred

• Service Now CIS – Software Asset Management certification preferred

• Service Now CAS – Performance Analytics certification preferred

EDUCATION

• A bachelor’s degree in computer science and/or Information Technology. relevant work experience (over seven years) may be acceptable.