Service Delivery & Support Manager - DC Metro

Service Delivery & Support Manager

Job
-6040
Clearance:
Minimum Secret clearance with ability to obtain TS/SCI

Location:

DC Metro

Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award‑winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting‑edge transformative solutions.

The Service Delivery & Support Manager is responsible for overseeing the delivery of IT services across a cross‑functional environment, ensuring that operations meet performance, compliance, and customer satisfaction requirements. This role requires strong leadership to manage service operations, coordinate teams, and implement continual improvements aligned with ITIL and DoD standards. The manager will work closely with program leadership and customers to ensure service excellence and operational effectiveness.

• Manage and deliver IT service operations in a cross‑functional environment in alignment with contract requirements.
• Oversee service delivery to ensure compliance with SLAs, KPIs, and performance objectives.
• Lead teams to maintain high‑quality service support across enterprise environments.
• Implement and track service operation improvements to enhance efficiency and effectiveness.
• Ensure compliance with ITIL best practices, DoD frameworks, and program requirements.
• Collaborate with stakeholders, including government customers, to resolve escalations and identify process improvements.
• Provide reporting on operational performance, risks, and service delivery outcomes.

• Experience managing and delivering IT service operations in a cross‑functional environment
• ITIL Certification
• Must obtain at least one certification from IAM Level I or IAT Level I (CompTIA A+, CompTIA Network+, SSCP, CAP, GISF, GSLC, CompTIA Security+)

• Experience managing and delivering service operation improvements in functions and processes
• Certified Cloud Security Professional (CCSP)

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran‑status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law.

Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.