Information Technology Coordinator

Information Technology Coordinator – NASAA

Full‑time, non‑exempt position reporting to the Director of Finance and Operations.

$63,000 – $68,000 per year.

• Coordinates with NASAA’s Managed Service Provider to review open tickets and monitor their performance. Follows up on open tickets to ensure timely issue resolution.
• Acts as a resource for NASAA corporate office staff on IT equipment use and troubleshooting escalations.
• Utilizes RMM tools to ensure NASAA devices are compliant with organization’s configurations.
• Facilitates employee onboarding and offboarding technology requirements.
• Liaison with vendors to resolve technical issues for services.
• Assists with maintenance of the NASAA Corporate Office Intranet.
• Supports NASAA’s collaborative spaces environment for members and conducts periodic audits of the environment.
• Collaborates with the IT Program Manager to research project requirements and evaluate vendors.
• Assists in tracking project tasks, deliverables, and providing status reports.
• Collaborates with Finance staff to ensure collection of vendor due diligence requirements.
• Maintains IT asset inventories, recommending purchases following company policies.
• Maintains IT supplies inventory, drafting orders as needed.
• Ensures that receipts for all IT purchases are provided to Accounts Payable on a timely basis.
• Assists the IT Program Manager with routine security checks, such as reviewing access rights or basic vulnerability scans.
• Assists with evidence gathering and document completion for SOC and other audits.
• Assists the IT Program Manager in selection of quarterly staff IT training courses and data security campaigns.
• Assists the IT Program Manager with the enforcement and maintenance of NASAA’s IT Policies & Procedures.
• Participates in regular check‑ins with the Director of Finance and Operations to discuss status of projects and goals.
• Works closely with the IT Program Manager to determine daily priorities and potential opportunities for further collaboration on other tasks and ongoing projects.
• Explores online training modules or job‑shadowing opportunities for deeper technical insights.

• An Associate’s degree in Information Technology, Computer Science, or related field is required.
• A Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
• A minimum of two (2) years of relevant professional experience.
• Candidate will ideally have experience with small to mid‑sized organizations or MSP and have exposure to a wide range of IT service areas (service desk, project coordination, compliance checks, vendor interactions).
• A good understanding of IT service lifecycle, ticketing systems, and data security best practices.
• Superior customer service and problem‑solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments and communicate effectively with diverse stakeholders.
• A desire to expand technical knowledge and contribute towards achieving departmental and organizational goals.
• Possess a collaborative mindset with a willingness to learn from and support team members.
• Ability to adapt to a dynamic environment and manage shifting priorities.
• Proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
• Knowledge of cloud and hybrid infrastructure technologies, as well as hardening best practices.

• The salary range for this position is $63,000 - $68,000 per year.
• This is a non‑exempt, overtime eligible position.
• NASAA offers employees a competitive compensation package that includes health insurance, paid sick and vacation leave, and retirement plan options.
• All NASAA employees are offered opportunities for professional development.
• While this position will be based in the Washington, D.C. Corporate Office, NASAA maintains a hybrid working schedule where eligible staff are permitted to work remotely up to 3 days per week. As part of the onboarding process, new employees are required to work onsite for the first 5 days of their employment, 3 days per week for the following three weeks, and then 2 days per week pending successful completion of the onboarding process.

NASAA is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship status, age, disability, sex, veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances.