Technical Support Specialist

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This range is provided by Sidley Austin LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$72,000.00/yr - $90,000.00/yr

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.

This individual will serve as the primary IT point of contact, supporting high‑touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.

Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.

The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.

• Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
• Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
• Software support functions include, but are not limited to, troubleshooting applications standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
• Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as Power Automate, Power Shell, and Power Apps to enhance support efficiency and internal IT collaboration.
• Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
• Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
• Assist with projects such as hardware or software upgrades, office moves, and special events.
• Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
• Maintain accurate records of user requests and incidents in the IT Service Management System.
• Perform other duties as required.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at

$72,000 - $90,000 if located in Washington DC

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email  (current employees should contact Human Resources).

• Bachelor’s…