ServiceNow Developer, Mid

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Spry Methods is seeking a motivated Service Now Developer to join our IT team and contribute to the design, development, and implementation of Service Now solutions that support our business operations. This role offers an excellent opportunity for a junior to mid-level developer to grow their Service Now expertise while working on diverse projects and learning from senior team members. The ideal candidate will have foundational Service Now experience and a strong desire to advance their technical skills.

• Work under the guidance of senior developers and collaborate with business stakeholders to configure and customize the Service Now platform.
• Develop and maintain workflows, business rules, UI policies, client scripts, and catalog items.
• Assist with system integrations between Service Now and other applications using REST, SOAP, and integration tools.
• Write and maintain clear, well‑documented code following established development standards.
• Participate in requirement gathering, unit testing, and user acceptance testing.
• Troubleshoot and resolve technical issues within the Service Now platform with guidance from senior team members.
• Participate in code reviews and incorporate feedback.
• Assist with platform upgrades, testing, release management, and update set handling.
• Create and update technical documentation for configuration and customization work.
• Stay current with Service Now platform updates and participate in training opportunities.
• Support production incidents, service requests, and change management activities.
• Support Agile development for feature and platform delivery.

• Education and Experience
  • Public Trust.
  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • Minimum 1–4 years of hands‑on Service Now development experience.
  • Experience with at least two full‑lifecycle Service Now implementations (design through O&M).
  • Experience with at least one Service Now module (ITSM, ITOM, ITBM/SPM, CSM, HR, or others).
  • Practical experience with Service Now development tools and scripting.
• Required Skills and Competencies
  • Working knowledge of JavaScript and ability to write functional scripts.
  • Understanding of Service Now platform basics including tables, forms, lists, and UI configuration.
  • Experience with Service Now development tools:
    Business Rules, Client Scripts, UI Policies, Script Includes, Workflows.
  • Basic understanding of web technologies: HTML, CSS, XML, and JSON.
  • Familiarity with REST and SOAP APIs and basic integration concepts.
  • Basic understanding of ITIL processes (Incident, Problem, Change, Service Request).
  • Fundamental database concepts and querying capabilities.
  • Ability to follow technical documentation and coding standards.
  • Strong willingness to learn and develop new technical skills.
  • Good analytical and problem‑solving abilities.
  • Effective communication skills.
  • Team player who collaborates well with others.
  • Ability to manage time effectively and meet deadlines.
  • Attention to detail and commitment to quality work.
  • Customer service mindset with focus on user experience.
  • Adaptability and openness to feedback and coaching.
  • Self‑motivated and able to work with moderate supervision.

• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD) or working toward certification.
• Exposure to Service Portal or UI Builder development.
• Experience with Flow Designer.
• Familiarity with SNOW reporting and dashboards.
• Experience with SNOW update sets and source control concepts.
• Understanding of SNOW Integration Hub basics.
• Basic knowledge of Agile/Scrum development methodologies.
• Basic project coordination or task management experience.
• Experience with ticketing or workflow systems.
• Demonstrated ability to learn technical concepts quickly.
• Participation in Service Now community forums or user groups.
• Training or documentation creation experience.
• Basic understanding of business process analysis.
• Problem management and troubleshooting experience.

Not Applicable

Full‑time

Engineering and Information Technology