Technical Delivery Manager

Responsibilities

As the Manager of Technical Delivery at a fast‑growing business, you’ll have the opportunity to shape the growth of the Customer Success department. You will:

• Lead a team of Solutions Architects and Deployment Engineers responsible for all technical aspects of Company product deliveries, ensuring that customers have the best possible experience.
• Lead technical scoping support to the Sales Department, ensuring that their sales opportunities are set up for success from the earliest stages.
• Lead career development for your team members through one‑on‑one coaching, setting development goals, and providing clear, honest performance feedback.
• Help shape Company product strategy and roadmap by understanding customers’ missions, and representing their interests in internal development processes.
• Foster cross‑departmental relationships with the engineering department, ensuring product development stays aligned with customer needs and facilitating knowledge transfer across teams.
• Manage development efforts to improve Company internal delivery and deployment tooling.
• Help continue to grow by managing the technical interview process for Customer Success, ensuring the process is rigorous, fair, and focused.

• 3+ years Experience as a technical manager, including technical portfolio management
• 4+ years Experience as a solutions architect, systems engineer, and/or systems administrator
• B.S. or higher degree in Computer Science, Engineering, or a related field
• Prior work experience managing technical personnel resources across a large number of concurrent projects.
• Prior work experience leading development of software or technical infrastructure projects.
• Familiarity with diverse technical topics, including:
• Python and bash scripting
• Data storage technologies / database design
• Cloud Dev Ops and Cloud services (for example: Ansible, Terraform, Cloud Formation; AWS, GCP, Azure, etc.)
• Designing system architecture
• Linux system administration
• Understanding of security engineering / firewalls
• Bonus if you have:
• Software languages such as Java
• Query languages
• Machine learning
• Experience supporting Fed/Civ customers (i.e. DHS, DoS, DoJ, etc.)
• U.S. Citizenship is required, TS/SCI clearance preferred

• You are evaluated on the quality of your work, not on how much time you spend in the office.
• A family‑friendly environment that emphasizes work‑life balance.
• Flexible working hours; hybrid.
• Unlimited vacation time.
• Three Wellness Weeks and Federal holidays off.
• Generous paid parental leave policy.
• Competitive compensation, including stock options.
• Top‑quality medical insurance.
• 401(k) with generous matching contributions.
• Dental, vision, and FSA.