Manager, Network Services

Responsibilities

Summary

Leads the Network Services organization supporting 12,000+ end users across 200+ sites. Serves as the primary technical and managerial lead for operating and modernizing enterprise network services that enable federal mission delivery. Oversees daily operations (LAN/WAN/SD-WAN, wireless, remote access, cloud interconnects), drives incident response and service continuity, and ensures compliance with federal standards (FISMA, TIC 3.0, Zero Trust, NIST SP 800-53, FedRAMP).

Interfaces with senior federal leadership, manages integrated teams (federal, contractor, vendors), and delivers measurable outcomes against SLAs/KPIs.

Responsibilities

• Own day-to-day network operations and maintain SLA adherence and service continuity across multiple technical teams.
• Be "boots on the ground" with teams to triage incidents, remove blockers, and drive issues to completion.
• Establish disciplined problem management (RCA, corrective/preventive actions) and enforce high-quality change control (CAB readiness, back-out plans, success criteria).
• Ensure cross-team integration across Network Services and wider program.
• Partner with Security on vulnerability remediation, configuration baselines, incident response handoffs, and alignment to Zero Trust objectives.
• Oversee planning, design, implementation, and performance tuning for LAN/WAN/SD-WAN, wireless, VPN/remote access, firewalls, and cloud connectivity (AWS/Azure).
• Lead integrated delivery with federal staff, contractors, and vendors; assign work, set expectations, and coach team leads on attention to detail and accountability.
• Develop and manage project/program schedules, risks, resources, and dependencies; drive continuous service improvement.
• Support acquisition planning (requirements definition, vendor evaluations, bills of materials and cost estimates) aligned to agency standards.
• Provide executive-level briefings and updates to federal leadership on operational status, risks, and strategic alignment.
• Maintain compliance with federal policies and security standards (FISMA, TIC 3.0, Zero Trust, NIST SP 800-53, FedRAMP) and agency governance.
• Produce and enforce runbooks/SOPs; validate change/incident artifacts meet quality gates before approval.
• Participate in on-call leadership rotations; accept/resolve escalations from the Service Desk as needed.

Education

• Bachelor’s in Computer Science, Information Technology, Electrical/Computer Engineering, Telecommunications, or related field (required).
• Master’s in a related field preferred

Experience

• 10+ years managing large-scale enterprise IT/network operations or projects; 5+ years leading network services/operations in a federal environment.
• Proven record of driving incidents to closure, enforcing operational standards, and delivering measurable service improvements.
• Hands‑on leadership of hybrid network architectures (data center + cloud), including SD‑WAN, VPN, firewall management, and cloud interconnects (AWS/Azure).
• Experience managing technical staff, subcontractors, and multiple task orders across distributed sites (10k+ users / 50+ sites).
• Familiarity with enterprise monitoring/management platforms (e.g., Solar Winds)
• Strong customer interface experience with senior federal leadership and multi‑stakeholder environments.
• Ability to obtain a Public Trust Clerance.

Certifications & Skills

• PMP (PMI) required.
• CCIE required; in lieu of CCIE, 8+ years of hands‑on enterprise networking with a current CCNP may be substituted.
• ITIL v4 Foundations required
• Expert knowledge of networking protocols (BGP, OSPF, EIGRP, MPLS, VLANs, IPsec, etc.)
• Deep experience with Cisco enterprise platforms
• Strong familiarity with UC ecosystems (Genesys Cloud, Microsoft Teams Phone, SIP trunking).
• Ability to analyze complex technical problems, develop actionable solutions, and manage implementation plans to completion.
• Excellent leadership, communication, and decision‑making skills; executive briefing experience.

Highly Desired

Certifications:

AWS Advanced Networking – Specialty or AWS Solutions Architect (Associate/Professional).CompTIA Network+ or Security+;

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