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Gov IT Service Center Lead - Desk; Secret
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-24
Listing for:
Empower AI
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
IT Project Manager, Technical Support
Job Description & How to Apply Below
A leading technology firm is seeking a Service Center Manager in Washington, DC to oversee a 24/7 Service Desk and ensure efficient support processes. The ideal candidate will have over 8 years of experience in managing technical programs and hold an ITIL 4 certification. Responsibilities include managing staff, ensuring project success, and improving customer satisfaction. This role requires strong leadership in a government context, ensuring that user needs are met while adhering to security protocols.
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