Deputy Director - Business Services

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Lead the IT Division's Business Services organization, setting the vision for application development, cloud engineering, and solution architecture to deliver high‑quality services that align with business needs. Champion the enterprise cloud strategy by establishing cloud‑native architecture standards, modernizing development and testing practices, and balancing investments between new capabilities and platform modernization to maximize business value from cloud technologies. Oversee and optimize a diverse business portfolio comprised of both SaaS and custom‑developed solutions, making strategic build‑versus‑buy decisions while rationalizing applications.

Direct agile transformation initiatives to accelerate enterprise‑wide agile adoption, align delivery frameworks with business objectives, and enable faster time‑to‑market for solutions. Develop and execute information technology strategies that reduce technical debt and drive technology transformation while ensuring operational agility. Serve as a trusted partner to Board business leaders on information technology issues and efforts. Stay abreast of emerging technologies and foster innovation to deliver critical technology capabilities to the Board.

Demonstrate strong leadership skills to manage and develop the IT workforce. Effectively negotiate and resolve conflicts to achieve organizational goals while maintaining positive stakeholder relationships.

• Sets the vision and directs the IT Division’s Business Services organization, which includes application development services, cloud engineering, and solution architecture functions, to foster a business‑oriented culture and mindset that delivers high‑impact user services.
• Oversees and optimizes a diverse business portfolio comprising both SaaS and custom‑developed solutions; makes strategic decisions on build versus buy approaches based on customer requirements; evaluates opportunities to rationalize applications; and ensures the automation portfolio remains aligned with business capabilities, cost objectives, and industry best practices.
• Establishes enterprise cloud‑native application standards and architecture patterns while maintaining ownership of the business portfolio and development lifecycle; leads the modernization of development practices through automated Dev Ops pipelines and testing; defines API integration frameworks and data management approaches that enable scalable, secure, cloud solutions; implements application‑level security controls and monitoring to ensure reliability and performance; balances investments across new features and technical debt reduction to maximize business value from cloud solutions.
• Drives enterprise agile strategy that is aligned with business objectives; oversaw implementation of agile adoption across multiple teams and championed agile transformation initiatives that improve time‑to‑market and product quality; cultivated an agile‑minded leadership culture that balances innovation with operational excellence.
• Leads the development of the Business Services function strategy and roadmap; ensures its integration with the Board’s strategic planning processes and the resulting execution plans.
• Serves as a trusted partner to Board business leaders and builds strong relationships to develop a clear understanding of business needs; ensures cost‑effective delivery of information technology services to meet those needs and can respond with agility to changing business priorities. Uses influence and negotiation skills to create synergies across the enterprise to enable cost‑effective and robust shared solutions.
• Stays abreast of new technologies and platforms and provides direction on what emerging technologies will be introduced and integrated within the enterprise. Provides strategic direction to the organization’s innovation efforts and fulfillment of the technology business strategy.
• Develops and maintains an IT workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance the needs between…