Customer Success Manager

Visible Thread is a fast‑growing technology business building an RFP Intelligence Platform that reduces risk, improves efficiencies, and ensures compliance. Major customers include Boeing, Lockheed Martin, and the Canadian Government.

We are looking for a customer‑focused, technically savvy individual to be the trusted advisor for a dedicated portfolio of accounts in the DMV area. As a CSM you will own the post‑sale relationship and drive customer retention and growth.

• Onboard new customers, guiding them through implementation, training, and adoption of our platform.
• Identify and drive strategic value by understanding clients’ business goals and proactively showcasing platform ROI.
• Lead renewals and upsell opportunities in collaboration with the sales team, providing accurate health and usage insights.
• Serve as a product expert, demonstrating solutions and tailoring use‑case presentations.
• Respond to customer inquiries, resolve issues, and coordinate with technical support and product teams to deliver timely solutions.

• Recent graduate with a bachelor’s degree in a relevant field (preferred).
• Strong technical aptitude and familiarity with SaaS solutions.
• Demonstrated ability to communicate technical concepts to non‑technical audiences.
• Customer‑focused mindset with proven empathy, relationship‑building, and a commitment to success.
• Excellent verbal and written communication skills; proficiency in English required.
• Analytical, strategic thinking, and strong problem‑solving skills.
• Adaptable and proactive, thriving in a fast‑paced, dynamic environment.

• Supportive workplace with a global, talented team.
• Clear career progression opportunities.
• Competitive remuneration package.
• 100% paid private medical insurance.
• Flexible working schedule.
• Monthly all‑hands and team‑building events.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industries:
  Business Consulting and Services;
  Consumer Services

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