Tier 3- Desktop Engineer

Overview Tier 3 Desktop Engineer to join our team in Washington, DC. This role is hands-on and dynamic, supporting enterprise desktops and virtual desktop solutions while helping modernize how we deliver IT services. You’ll work with tools like SCCM/MECM, Intune, Big Fix, and Azure Virtual Desktop (AVD), solve complex issues, and partner with different teams across the organization. Beyond the technical side, we value someone who’s a strong communicator, a team player, and willing to share knowledge with others.

Location: Washington, DC (on-site)

• Provide Tier 3 support for tough desktop, application, and infrastructure issues—digging into root causes and making lasting fixes.
• Build and maintain desktop solutions using SCCM/MECM, Intune, and Big Fix; support Azure Virtual Desktop (AVD) environments.
• Automate deployments and day-to-day operations with Power Shell, VBScript, and other scripting tools.
• Manage Active Directory and Group Policy, working closely with security teams to stay compliant.
• Jump into projects, test out new technologies, and help with change management efforts.
• Track performance and usage trends, create reports, and suggest improvements.
• Document processes and SOPs; mentor junior engineers and support knowledge sharing across the team.
• Collaborate with other IT groups to drive modernization initiatives and deliver a smooth end-user experience.

• Strong communication skills—able to explain technical concepts clearly to both tech-savvy and non-technical folks.
• Problem-solving mindset with a focus on long-term, sustainable fixes.
• Team player who works well with others and shares knowledge freely.
• Flexible and open to learning new tools, technologies, and approaches.
• Comfortable mentoring and guiding less-experienced teammates.

• Bachelor’s degree in IT, Computer Science, or equivalent work experience.
• U.S. Citizenship required with the ability to obtain and maintain a High Public Trust.
• Hands-on experience with AVD, SCCM/MECM, Intune, and Big Fix.
• Proficiency with Power Shell and scripting for automation.
• Experience with Active Directory and Group Policy.
• Familiarity with ITSM tools like Service Now (nice to have).

• Microsoft Certified:
  Modern Desktop Administrator Associate (MD-102)
• Microsoft Certified:
  Azure Administrator Associate (AZ-104)
• Microsoft Certified:
  Azure Virtual Desktop Specialty
• CompTIA Security+ CE
• ITIL Foundation (a plus)

Actio Net is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, Actio Net is the premier Trusted Innogrator!

At Actio Net, our Passion for Quality is at the heart of everything we do:

• Commitment to Employees :
  We are committed to making Actio Net a great place to work and continue to invest in our Actio Neters.
• Commitment to Customers :
  We are committed to our customers by driving and sustaining Service Delivery Excellence.
• Commitment to Community :
  We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

As an Actio Neter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

Actio Net is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our Actio Net’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection