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Technical Support HelpDesk/Support IT Support Systems Administrator

Helpdesk Customer Support Entry

Job in Washington, District of Columbia, 20022, USA
Listing for: AHU Technologies Inc
Full Time position
Listed on 2026-01-27
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below

Job Description:

Short

Description:

 The Customer Support Entry level is a first level representative to the client technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion 4 days onsite after first 30 days.

Complete

Description:

 The Office of the Chief Technology Officer is seeking a first level technical support representative who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below:

Hours: 9:30 AM - 6:00 PM

Customer Support Entry

Roles and Responsibilities
  • Answer calls in a dynamic IT operations environment, supporting multiple agencies.
  • Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia.
  • Log and route service requests and incidents in an incident management system.
  • Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to select and implement cost-effective technology for the District.
  • Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
  • Adhere to all Enterprise-wide security policies related to the security and integrity of District-owned resources.
    • Skills Matrix:
  • 1-5 yrs providing IT technical support to computer system users by telephone, email, etc.
    Required: 1 Year
  • 1-5 yrs maintaining computers, systems and printers in a professional setting.
    Required: 1 Year
  • 1-5 yrs installing and troubleshooting computer operating systems and software.
    Required: 1 Year
  • Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X).
    Required: 1 Year
  • Customer service support experience in either a face-to-face or phone support role.
    Required: 2 Years
  • Experience providing technical support in a 'call center' environment where the candidate received multiple calls at once.
    Required: 1 Year
  • Experience tracking service request/incidents using an ITSM tool.
    Required: 1 Year
  • Provide customer-oriented results and build an efficient end-user support environment.
    Required: 1 Year
  • Experience with basic Active Directory functions such as:
    Account Creations, Password Resets and OU Management.
    Required: 1 Year
  • Knowledge of Microsoft Office Suite (Office 365).
    Required: 1 Year
  • Excellent written and verbal communication skills in a professional setting.
    Required: 2 Years
  • Microsoft

    Certifications:

    MCP Windows 10, CompTIA A+ etc.
    Highly desired
    • #J-18808-Ljbffr
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