Partner Engagement Manager, Joint

About Onebrief

Onebrief is collaboration and AI‑powered workflow software designed specifically for military staffs, making them faster, smarter, and more efficient.

Founded in 2019, we are an all‑remote company with many employees working alongside customers at military commands worldwide. We have raised $123m+ from top‑tier investors and are valued at $1.1B.

Required:

Top Secret clearance with eligibility for SCI; in‑person work in the National Capital Region.

• You love our users and work closely with them.
• You deeply understand large military headquarters and can apply that knowledge within the Joint Staff.
• You pay attention to detail and are a reliable workhorse.
• You excel at navigating large government organizations and resolving bureaucratic challenges.
• You are technically adept; you can become a power user of our product and discuss engineering with customers.
• You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating clearly.
• You are intense about our mission.
• You are proactive, adaptable, and comfortable working autonomously or with cross‑functional teams.
• You communicate clearly, concisely, and candidly, assessing situations and presenting recommendations to inform strategic decisions.
• You hold a current Top Secret clearance with eligibility for SCI and can access DOD facilities and installations.

• Proven experience leading operational planning within a military context, preferably at multi‑star headquarters.
• Advanced military education such as Command and Staff or Advanced Military Studies.
• Familiarity with major military planning exercises and protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, emphasizing software or technology solutions.
• Experience in customer support, both face‑to‑face and remote, and ability to coordinate incidents with customers and engineering.
• Strong technical skills to master our application, troubleshoot issues, and liaise on technical matters.
• Proven ability to navigate large government organizations and deliver successful outcomes.
• You are a true One briefer: obsessed with creating value for real users, ambitious, scrappy, creative problem‑solver, quick learner, iterative, collaborative, integrity‑driven, and an excellent communicator.

• Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
• Rapidly expand product usage until 100% of Joint Staff plans are in Onebrief.
• Win renewal and expansion to grow business yearly.
• Clearly communicate user needs to the product team and maintain high product proficiency, energizing customers about improvements.
• Instill the Onebrief brand image and enable expansion to Allies and Partners.
• Lead or support planning exercises and recommend product improvements based on observations.
• Provide face‑to‑face and remote customer support.
• Develop an understanding of customer social dynamics to support renewals and future sales.
• Coordinate incident response with customers and product engineering team when the product is unavailable or unsatisfactory.
• Apply mastery of operational planning at multi‑star headquarters and technical skill to act as a power user.

Mid‑Senior level

Full‑time

Business Development and Sales (Software Development)