Senior Director, Sales and Client Success Intel Operations Accounts

Senior Director, Sales and Client Success for Intel Operations Accounts

Washington, District of Columbia, United States

Rhombus Power is purposefully transforming defense and global security enterprises with Guardian, our Artificial Intelligence platform for strategic, operational, and tactical decision-making at the speed of relevance.

We provide relevant, actionable, and AI-powered insights at each step in the defense decision-making cycle. Equipped with Guardian's AI-powered tools, our clients are able to solve their most complex, interconnected challenges and achieve decision and operational superiority.

Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.

Position Overview

We seek an exceptional leader—ideally a former senior intelligence or military officer or intelligence / defense senior executive—to serve as Senior Director, Sales and Client Success for Intel Operations Accounts. This is a mission-critical role at the intersection of cutting-edge AI technology and national security imperatives.

Your mission: drive the adoption, expansion, and operational success of Rhombus' AI platforms across commands, agencies, and allied partners worldwide. You will own the complete customer lifecycle—from initial engagement through multi-year program expansion—ensuring our technology becomes essential infrastructure for defense readiness and coalition security.

Key Responsibilities

• Own the performance, adoption, and revenue growth of the Guardian and Ambient AI product line across defense and intelligence customers
• Define and execute go-to-market strategy aligned with defense modernization priorities and emerging operational requirements
• Partner with product and engineering teams to translate field feedback into capability roadmaps and feature prioritization
• Drive continuous improvement based on operational metrics, user adoption data, and mission outcomes
• Oversee the full lifecycle from proof-of-concept demonstrations through production deployment and long-term sustainment

Senior Customer Engagement & Relationship Management

• Build and maintain trusted relationships with combatant commanders, service chiefs, agency directors, and ministerial leadership
• Serve as the principal liaison between operational customers and Rhombus' technical teams
• Conduct executive briefings and capability demonstrations for senior defense and government audiences
• Navigate complex procurement, acquisition, and budgeting processes
• Translate operational challenges into technical requirements while articulating the strategic value of AI-enabled decision support

Revenue Growth & Market Expansion

• Identify and pursue expansion opportunities within existing customer organizations and new defense markets
• Position Guardian and Ambient AI as mission-essential capabilities, not discretionary technology purchases
• Secure multi-year funding commitments and expand contract values through demonstrated operational impact
• Develop strategic partnerships with defense primes, system integrators, and coalition partners
• Represent Rhombus at international conferences, military exercises, and policy forums

Cross-Functional Leadership

• Lead integrated 'mission pods' comprising sales, customer success, technical account management, and solution architecture
• Collaborate with marketing to develop case studies, success stories, and thought leadership content
• Work with legal and contracts teams to structure agreements that enable rapid deployment and scaling
• Partner with finance to forecast revenue, manage pipeline, and track key performance metrics
• Foster a culture of mission focus, customer obsession, and operational excellence

Strategic Advisory & Thought Leadership

• Advise executive leadership on defense market trends, competitive positioning, and strategic opportunities
• Contribute to product strategy based on emerging operational concepts and defense innovation priorities
• Mentor team members on defense culture, decision-making processes, and stakeholder management
• Build Rhombus' reputation as a trusted partner capable of operating at the highest classification levels

Required Qualifications

• 15+ years of…