Senior Technical Consultant

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Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Thousands of customers, including Adobe, Allergan, Chiquita, Linked In, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

Provide hands‑on implementation and deployment services to customers. Lead multiple concurrent customer deployment projects with the goal of ensuring long‑term customer success. Engage with the Customer Success team to ensure a smooth transition post‑deployment, and continuously improve delivery processes and methods.

• Work hands‑on with Okta customers, primarily in a post‑sales role, to provide innovative consulting services.
• Gather, analyze, and document post‑sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high‑quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up‑sell and cross‑sell opportunities.
• Perform hands‑on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS‑Federation, OAuth, and OpenID Connect.
• Apply knowledge of cloud architectures and complex enterprise on‑premise IT landscapes while providing customer service.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations.
• Mentor, guide, and provide expertise to less experienced team members.
• Ensure quality and time‑management processes are followed by the team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• Up to 50% future travel required to customer sites.

• 5‑7 years experience as a technical consultant delivering solutions to external customers.
• Experience with identity federation and robust access control protocols (OAuth, OpenID Connect, SAML 2.0, WS‑Federation).
• Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.).
• Some knowledge of enterprise web technologies, security and cutting‑edge infrastructures.
• Experience with JavaScript and one of the major JavaScript MVC frameworks.
• Ability to work independently and multi‑functionally supporting the development of client work.
• Knowledge of typical enterprise identity life…