Senior Manager, Technical Consultant

About Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible, neutral products – the Okta Platform and the Auth0 Platform – provide secure access, authentication, and automation, placing identity at the core of business security and growth.

We are seeking an experienced, enthusiastic, hands‑on leader to drive the Professional Services organization, leading implementation of Okta services for customers of all sizes. This role blends technical leadership, operational excellence, and customer‑facing delivery responsibilities.

• Assist the Director of Technical Consulting with oversight of professional services billings, revenue, customer satisfaction, resources, and utilization.
• Hire, grow, and retain the PS Technical Consulting team focused on customer success.
• Provide direct management, mentoring, and support to Technical Consultants to ensure continuous technical, professional, and career growth.
• Demonstrate and improve a repeatable implementation methodology to enable rapid customer adoption of Okta services.
• Contribute to ongoing process improvement within the Technical Consulting practice and across Okta Professional Services and our subcontractor ecosystem.
• Represent Okta Professional Services across multiple engagements and work streams.
• Ensure customer success from engagement inception to completion.
• Continuously upskill team members to deliver Okta solutions effectively.
• Engage in customer‑facing delivery (approximately 30%) as a player‑coach.

• 5+ years of experience leading teams with supervisory responsibilities.
• 5+ years of experience as an implementation consultant delivering solutions to external customers.
• 5+ years of experience in Identity & Access Management.
• Authority in technologies and protocols supporting identity federation and robust access control models (e.g., SAML 2.0, WS‑Federation, OAuth, OpenID Connect).
• Knowledge of IAM solution providers is strongly desired.
• Extensive knowledge of enterprise web technologies and security.
• Ability to work independently and multi‑functionally to support client work.
• General knowledge of modern cloud architectures and complex enterprise on‑premises IT landscapes.
• Knowledge of typical enterprise identity lifecycle management processes and standards.
• Ability to multitask and manage multiple customer engagements.
• Willingness to be a hands‑on contributor.
• Experience in process improvement, decision-making, planning, analysis, and developing standards.
• Preferred:
  Software development experience (Java, .Net, PHP, REST/JSON, etc.).
• Desired:
  Expertise in JavaScript and one of the major MVC frameworks (Angular, Node, React).
• Travel up to 50%.

• Effectively communicate technical information to non‑technical audiences.
• Demonstrated ability to work with CxO‑level and high‑level customer executives.
• Own the room and drive integration sessions.
• Use active listening to uncover customer business goals and priorities.
• Communicate difficult or sensitive information thoughtfully.
• Maintain superb communication skills, including issue tracking, triaging, and crisis management.

• Facilitate effective team interaction.
• Provide technical leadership on delivery methodologies.
• Communicate effectively with customers, team members, and management.
• Seek opportunities to increase customer satisfaction and deepen client relationships.
• Manage client expectations effectively.

• Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or related discipline.
• Okta Certified Consultant or Okta Certified Developer – plus.
• CISSP certification – plus.

• Builds Effective Teams.
• Demonstrates Self‑Awareness (EQ).
• Develops Talent.
• Drives Results.
• Strategic Mindset.

Annual on‑target compensation (OTE) for this position, San Francisco Bay Area: $227,000 – $341,000 USD. For other California locations, Colorado, Illinois, New York, and Washington: $203,000 – $305,000 USD. OTE includes base salary, incentive compensation, and applicable equity.

• Health, dental, and vision insurance.
• 401(k) with company match.
• Flexible spending account.
• Paid leave, including PTO and parental leave.
• All benefits aligned with applicable plans and policies.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed, please request it using the provided form.

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