More jobs:
ServiceNow Program Manager
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-27
Listing for:
AHU Technologies Inc
Full Time
position Listed on 2026-01-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Job Description & How to Apply Below
Overview
Role :
Service Now Program Manager
Location :
Washington DC (Onsite)
Client : DC government
As the Director of Service Now, you will manage and supervise multiple teams responsible for maintaining the Service Now platform. Your platform-related duties encompass budget management, project prioritization, resource allocation, ticket backlog management, customer expectation management, vendor relationship management, and expanding platform usage. Personnel responsibilities include job description creation, recruitment, vacancy fulfillment, and performance review assistance. Additionally, you will develop roadmaps, provide leadership transparency, collaborate with other teams, and align platform direction with business needs.
Responsibilities- This position will be crucial in overseeing the full lifecycle management of IT products within the Service Now application suite.
- Lead in the strategic planning of IT product life cycles, guiding them from conception to implementation.
- Lead as the Senior Program Manager, specifying requirements, ideating, and managing the technical development and launch of new IT products.
- Collaborate closely with customers, understand their business objectives, and lead technical discussions to align with their strategic objectives and priorities.
- Ensure Service Now Solution Design is aligned with the business needs while also designing sustainable solutions.
- Provide expertise on the capabilities of the Service Now platform and the vendor's product roadmap.
- Work with your team to facilitate their growth and provide mentorship, supporting their professional development.
- Minimum 8 years in IT project/program management and 5 years in Agile development
- Excellent oral and written communication skills, effective in challenging and evolving environments
- Expertise in program/project planning, budget tracking, status reporting, risk management
- Proficient in analysis, requirements gathering, testing, quality assurance, change management, operations and maintenance support
- Experience managing User Stories and Product Backlog in Service Now
- Bachelor's Degree or equivalent work experience
Position Requirements
1+ Years
work experience
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