IT Support Specialist

Job Title

IT Support Specialist

Contact Discovery Services - Washington, DC (Onsite with remote capabilities) – Washington, DC

Start Date:

Negotiable

Are you an experienced IT professional looking for a new challenge? Join our dynamic team at Contact Discovery Services as an IT Support Specialist. This is a hybrid role requiring presence in the Washington DC office. Qualified candidates are self‑starters with strong communication skills and a passion for technology.

• Triage, manage, and escalate issues via internal IT ticketing systems.
• Provide technical support and troubleshooting for hardware, software, network and user issues including onboarding/offboarding of employees and contractors.
• Install, configure, and maintain computer systems and software applications.
• Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls.
• Collaborate with cross‑functional teams to develop and implement IT solutions.
• Assist with system audits and ensure compliance with security protocols and ISO 270001 certification.
• Assist in the planning and execution of IT projects.
• Create and maintain documentation of IT systems and procedures.
• Execute monthly OS and application patching and maintain vulnerability reporting and detection system.
• Additional duties assigned by management.

• Bachelor’s degree in Computer Science, IT, or related field (preferred but not required).
• Minimum of 4 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in networking concepts and protocols.
• Experience administering Active Directory and user account permissions.
• Experience with server administration and virtualization technologies (VMware, Hyper‑V, Horizon).
• Solid understanding of cybersecurity principles and best practices.
• Experience with Microsoft 365, including setup, configuration, and troubleshooting.
• Familiarity with storage systems and administration (Nimble, TrueNAS).
• Proficiency in utilizing ERD tools for vulnerability management and security monitoring.
• Experience with RMM tools and scripting/automation.

• Excellent verbal and written communication skills.
• Ability to work extended hours when necessary to meet client deadlines.
• Strong organizational skills and acute attention to detail.
• Ability to work effectively under pressure in time‑sensitive situations.
• Team‑oriented and independent work capability.
• Ability to prioritize multiple projects with similar deadlines.
• Capability to troubleshoot and communicate results to a team.
• Self‑starter who can scope, obtain approval, and execute IT needs independently.

• Professional certifications (CompTIA A+, Network+, Security+, CCNA, MCSA, etc.).
• Experience with scripting/programming languages (Python, Power Shell, JavaScript).
• Knowledge of 270001.
• Experience with eDiscovery infrastructure support (Relativity, Nuix).

Salary Range: $65,000.00 – $75,000.00

Contact Discovery Services delivers best‑in‑class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring customers receive the highest level of service. We offer competitive benefits, flexible work schedule, and encourage employees to participate in new ideas and processes.