IT Support Specialist

Join to apply for the IT Support Specialist role at Goodwill of Greater Washington
.

Responsible for providing high‑level customer service to resolve IT‑related issues, isolate problems, determine and implement solutions, and diagnose and request additional support staff. The IT Support Specialist must be self‑motivated, organized, have reliable transportation, and have strong customer service skills. This position handles requests for support relating to the IT needs of Goodwill’s retail locations.

• Functional/Technical Skills
• Listening
• Patience
• Technical Learning

• Provide remote/in‑person technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Manage and track issues and escalations to ensure timely resolution of customer issues.
• Travel to store locations to provide hands‑on support.
• Respond to email messages and phone calls for internal customers seeking help.
• Log all requests into the help‑desk system.
• Troubleshoot hardware and software problems, assist users with desktop applications and provide user training.
• Escalate problems to other network or system support personnel when a problem is not easily identified and corrected in a timely manner.
• Provide first‑level telephone, email, and web support for computer systems, software, hardware, and telecommunication systems.
• Follow up with customers to ensure issue has been resolved.

• Gain feedback from customers about computer usage.
• Perform other job‑related duties as assigned.

• Must have reliable transportation, a valid driver’s license, and be able to drive to any location within the Goodwill market area.
• Working knowledge of basic hardware and software systems.
• Working knowledge of Microsoft products such as Outlook, Word, Excel, etc.
• Basic troubleshooting skills and the use of remote troubleshooting applications.
• Detail‑oriented and well organized.
• Ability to multitask.
• Self‑motivated to address IT concerns.
• Proven break/fix computer skills.
• High School Diploma or equivalent.
• One to two years of industry experience, support center or help‑desk.
• A+ Certification.

• Certificate in Computer or IT related area of study or equivalent.
• MCSA (Microsoft Certified Systems Administrator).
• POS support experience preferred.

• Entry level

• Full‑time

• Information Technology

• Non‑profit Organizations

Referrals increase your chances of interviewing at Goodwill of Greater Washington by 2x.