ServiceNow System Administrator

Posted Thursday, January 15, 2026 at 5:00 AM

Koniag Management Solutions, LLC, a Koniag Government Services company, is seeking a Service Now System Administrator to support KMS and our government customer in Washington, DC. This is a hybrid position. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions (KMS) is seeking an experienced and certified Service Now System Administrator to join our IT team and lead the design, development, and implementation of Service Now (SNOW) solutions that drive business value and operational excellence. This role will be responsible for the configuration, maintenance, and optimization of the Service Now platform to ensure system availability, performance, and security, while supporting business processes and user requirements across the organization.

This individual will also serve as a lead / mentor for junior developers, and as a technical subject matter expert across the Service Now platform. This role is critical in ensuring the successful delivery of our Service Now initiatives while maintaining Agile best practices throughout the project lifecycle.

The System Administrator works closely with business stakeholders, IT leadership, and cross‑functional teams to translate business requirements into scalable technical solutions on the Service Now platform. This individual will lead platform administration & maintenance, configuration, customization, continuous improvement, and enable collaboration between the development team and customer. Principal responsibilities include but are not limited to:

• Configure, maintain, and support the Service Now platform and its modules (ITSM, ITOM, HR, CSM, etc.)
• Perform system upgrades, patches, and release management activities
• Monitor platform performance, capacity, and system health
• Manage user access, roles, groups, and security permissions
• Maintain system documentation, including configuration records and standard operating procedures
• Design and implement workflows, business rules, UI policies, and client scripts
• Create and maintain forms, views, reports, and dashboards
• Configure notifications, email templates, and automated processes
• Develop and maintain Service Catalog items and Record Producers
• Maintain development, test, and production environments
• Ensure compliance with IT policies, standards, and regulatory requirements
• Perform system integrations between Service Now and third‑party applications using REST, SOAP, and other integration methods
• Mentor and provide technical guidance to junior developers and team members
• Support code reviews to ensure adherence to development standards and best practices
• Troubleshoot and resolve complex technical issues within the Service Now platform
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical specifications
• Stay current with Service Now platform updates, new features, and industry best practices
• Train end‑users and create training materials
• Support Agile development approach for feature and platform delivery
• Support change management activities related to Service Now implementation
• Identify opportunities for process automation and platform optimization

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience
• 3+ years of hands‑on experience administering Service Now platform
• Experience with at least 2 Service Now releases and upgrade cycles, having managed upgrades, migration, and or integration projects
• Proven track record of developing in multiple Service Now modules (ITSM, ITAM, ITOM, ITBM/SPM, CSM, HR, or Security Operations)

• Service Now Certified System Administrator (CSA)

• Service Now Certified System Administrator (CSA) certification
• Strong knowledge of Service Now architecture, data model, and configuration
• Experien…