Technology Implementation Lead – Pharmacy & Client Integration

Technology Implementation Lead – Pharmacy Growth & Client Integration

Humana – District of Columbia, United States

Base pay range: $106,900 – $147,000 per year

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The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.

Center Well Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award‑winning operations, we are seeking a Technology Implementation Lead – a hands‑on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.

The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects, product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.

This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.

• Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post‑go‑live optimization
• Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals
• Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high‑quality integrations
• Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders
• Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end‑to‑end testing
• Ensure delivery against commitments; monitor progress, proactively address risks, and elevate issues with clear options and impacts
• Champion best practices in security, compliance, and healthcare data standards
• Translate client feedback into product insights to improve repeatability, configurability, and time‑to‑value
• Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client‑facing guides

• Partner closely with solution architects to validate feasibility, scope, and sequencing
• Work with technical product owners to align client requirements with current capabilities and roadmap
• Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support
• Engage compliance and privacy stakeholders early to mitigate regulatory risk
• Collaborate with sales and business development on pre‑sales technical discussions, RFP responses, and scoping
• Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions

• Time‑to‑launch from signed agreement to first shipment
• Integration cycle time (from discovery to production cutover)
• Go‑live quality index (defect escape rate and post‑launch incident volume)
  Client satisfaction and adoption metrics (NPS/CSAT, utilization of agreed features, data accuracy)
• Delivery predictability (on‑time milestones, variance to plan)
• Compliance outcomes (audit readiness, zero high‑severity compliance findings)
• Reusability and scale (percentage of integrations using standard patterns, APIs, and playbooks)
• Revenue enablement and cost‑to‑serve…