Project Coordinator

Overview

This is a full-time position with Tecknomic for the Office of Unified Communications (OUC). This is an onsite role in Washington, DC. Applicants must be able to provide proof of Covid-19 vaccination.

This role closes on 9/11/2025
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• Provide coordination and support the team on large projects or significant segments of large, complex projects.
• Track project and operational issues and support analysis and solutions with Subject Matter Experts (SME).
• Provide project coordination and support for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services.
• Support long- and short-range planning for systems development, systems maintenance, application upgrades, and IT-Services activities, including necessary support resources.
• Track and monitor project progress against milestones, schedules, budgets, and deliverables to ensure alignment with OUC-IT priorities.
• Coordinate assessments of technical and operational practices related to system upgrades and changes based on industry standards.
• Coordinate planning, organizing, and research on new and emerging technologies to modernize OUC-IT systems.
• Gather information and performance data on IT performance for IT leadership usage.
• Participate in IT budget planning and forecasting activities, including project funding requirements.
• Maintain program documentation, including project plans, timelines, requirements, and progress reports.
• Collaborate with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
• Monitor, track, and report performance metrics for the IT department and provide regular updates to OUC leadership.
• Coordinate with vendors and other District stakeholders for tasks such as maintenance and upgrades that could be service-impacting.
• Provide coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting.
• Coordinate, track, and report during deployment of new hardware and applications, including installation, configuration, testing, and user support.
• Use the Service Now ticketing system to open, track, update, and close OUC-IT service tickets per established processes.
• Support IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status.
• Coordinate specific planned and unplanned activities on the 911/311 call floor, including daily checks of call floor workstations, testing software updates, troubleshooting bugs, monitoring and escalating major system glitches, and providing end-user IT support.

Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification.

• Health, Dental and Vision Benefits
• Time off:
  Public Holidays, Vacation Days & Sick Days