NOC Shift Supervisor

Arlluk Technology Solutions, a Koniag Government Services company, is seeking a NOC Shift Supervisor to support ATS and our government customer in Washington, DC.
This position requires the candidate to be able to obtain a Public Trust. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Arlluk Technology Solutions provides industry-leading IT services and support to federal government agencies. Our Network Operations Center (NOC) delivers 24/7/365 monitoring, incident response, and technology operations for mission‑critical systems. We take pride in our responsive service and our ability to quickly resolve issues through our talented team of IT professionals.

The NOC Shift Supervisor will lead a team of technicians in overseeing and maintaining the secure operations of our customer's IT infrastructure around the clock. This is a hands‑on position responsible for monitoring systems, responding to alerts, and troubleshooting issues. The Shift Supervisor will ensure SLAs are met, proper procedures are followed, and operational issues are resolved efficiently. Essential Functions, Responsibilities & Duties may include, but are not limited to:

• Supervise and provide guidance to NOC technicians during assigned shifts
• Monitor customer networks, systems, applications, and infrastructure components
• Triage and resolve service alerts, outages, and disruptions based on severity
• Troubleshoot and identify root causes of recurring incidents or problems
• Manage and elevate unresolved issues to appropriate teams per protocol
• Oversee compliance with standard operating procedures and ITIL practices
• Drive continuous improvement of monitoring capabilities and incident response
• Maintain detailed logs/documentation of all operational issues and actions taken
• Work collaboratively with other IT teams to ensure seamless end‑to‑end service
• Provide training and mentorship to junior NOC personnel as needed

• Bachelor's degree in IT, Computer Science, or related technical field
• 5+ years of IT/networking experience, including 2+ years in a NOC environment
• Prior supervisory experience leading a team of technicians/analysts
• Strong technical knowledge of network protocols, security tools, and operations
• Experience with monitoring tools like Solar Winds, PRTG, Splunk, etc.
• Understanding of ITIL, IT service management, and industry best practices
• Ability to obtain and maintain government security clearance if required

• Excellent critical thinking, troubleshooting, and problem‑solving abilities
• Strong leadership and ability to manage a team across all shifts
• Excellent written and verbal communication skills
• Attention to detail and ability to multi‑task in a fast‑paced environment
• Customer service mindset and commitment to meeting SLAs
• Proficiency with Microsoft Office Suite and operational documentation

• Technical certifications (CCNA, Network+, Security+, etc.)
• Scripting experience (Python, Bash, Power Shell)
• Experience supporting DoD/federal IT environments
• Knowledge of cybersecurity principles and data protection methods
• Familiarity with cloud technologies and virtualization

• Ability to obtain a Public Trust

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at  or by calling 703‑488‑9377 to request accommodations.