LANDesk SME Job Washington area,District of Columbia USA,IT/Tech

Job Description

Description:

6-10 years of experience. Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology.

Responsibilities:

Provides assessments of technical and operational practices based on leading industry standards specific to the requested technology.

Plans, organizes, and conducts research in a variety of areas, such as new or existing products, science, social science, law or business in support of an IT initiative.

Searches sources such as reference works, literature, documents, newspapers, statistical records, and other sources of information. May use Internet, Intranet, magazines, periodicals, journals, and other media to perform research.

Analyzes information and statistical data to prepare reports and studies for use by professionals.

Serves as the system administration to configure, maintain and monitor the LANDESK environment and all related components.

Deploy high and critical patches to all LANDESK managed endpoints, via core servers and Cloud Service Appliances.

Develop and maintain patch management schedule.

Maintain web console for technicians and customers to access remote control tools and reports.

Manage all applications, links and documents published in Portal Manager and Work spaces.

Deploy and update LANDESK clients on all systems reporting to LANDESK core servers.

Proactively plan and assist the team with inventory and patch management, software distribution, power saving and report desktop services in a multi-domain enterprise network.

Monitor assets and ensure updates and patches are timely completed.

Documents and translate business requirements to technical specifications.

Provide quality technical support and make recommendations for solutions in a fast pace working environment with the ability to prioritize tasks and drive key initiatives to meet Service Level Agreements (SLAs) and ensure long‑term customer success.

Plan and conduct testing to validate stability of work products in lower environment prior to implementation.

Perform research to resolve technical issues and assist others with troubleshooting difficult and complex issues.

Ensure all LANDESK servers are synced for use to supporting reporting and data analytics.

Develop and create routine and custom compliance reports.

Keep customer informed of how and when issues are resolved.

Master’s degree in Information Technology or related field or equivalent experience.

Skills Required:

10 years as SME in complex enterprise level projects.
Experience in IT with an emphasis on providing customer service, support, and consulting in a multi‑domain and node environment.
Deploying and managing the LANDesk Management Suite 9.0 or higher.
Experience with database & SQL development, configuration and querying.
Experience with testing validation and verification, quality assurance strategies and techniques.
Experience deploying, configuring and troubleshooting with Windows Server 2008 or higher.
In‑depth knowledge of Windows 7/10 operating systems and macOS 10.10.X.
Knowledge and experience with scripting technologies (Power Shell & VBScript) and automation tools.
Microsoft Certified Solutions Associate (MCSA).
Knowledge and experience working with networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, and switching/routing.
Knowledge and experience with packaging software for distribution across multiple domains.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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