Technical Support Specialist - Aerial Equipment

Employer Industry: Access Equipment Manufacturing

• Salary up to $90,400.00
• Opportunity for career advancement and growth within the organization
• Supportive and people-first culture that prioritizes employee development
• Chance to work with a globally recognized company named one of the World’s Most Ethical Companies™
• Collaborative environment with continuous training efforts to enhance product knowledge
• Engaging role that involves troubleshooting and problem-solving on technical issues

• Troubleshoot the root cause of technical issues on various product equipment and identify necessary actions for resolution
• Maintain professional relationships with customers and departments to ensure effective support through continuous communication
• Participate in New Product Development (NPD) teams as a service representative and review engineering change notices
• Communicate service-related documentation, including field bulletins and product updates, to internal and external customers
• Review current processes involving documentation and work performance related to troubleshooting and diagnosing

• High School Diploma or equivalent with three (3) or more years of experience in the field or a related area
• Proven experience in a contact center or hands‑on equipment repair work
• Strong troubleshooting skills related to manufacturing equipment
• Proficient verbal and written communication skills
  
  Detail‑oriented with effective problem‑solving capabilities

• Experience in a technical support role within the access equipment industry
• Familiarity with service documentation and technical communication
• Background in collaborative training efforts or team coordination
• Knowledge of current trends and technologies in the access equipment market

#Access Equipment #Technical Support #Career Growth #Problem Solving #Ethical Company

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