Deskside Support Technician - Washington D.C. - Public Trust Clearance Required Technology Systems

Deskside Support Technician – Contract

Contract opportunity with SOC's client to work onsite in Washington, D.C. (eventually Merrifield, VA). Contract Length: 6+ months, possibility to extend and/or convert to client FTE. Candidates must have a current Public Trust clearance.

Our client is looking for a Deskside Support Technician to support a government program in Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

• Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on‑site user base.
• Break/Fix support for government‑provided end‑user computer devices, such as replacing hard drives or batteries which fail.
• Installation of specialty software which is not already packaged in SCCM.
• Removal of devices from the network as directed by Security.
• Assess issues and diagnose problems with printers.
• Install printer toner.

All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times. The technology in use at the Department includes Windows 10 laptops and desktops, Microsoft Office tools, email using Microsoft Exchange and Outlook, and other typical tools.

Experience working on and resolving issues with this type of office IT environment, is a must!

• High School diploma with 5+ years of prior relevant experience.
• Customer service‑focused attitude.
• Past experience providing IT (Tier II) support in a Windows office environment.
• Excellent written and verbal communication skills.
• Use of an ITSM ticketing system.

Successful completion of a background investigation and drug urinalysis.

Estimated Min Rate: $31.48 per hour. Estimated Max Rate: $44.97 per hour.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.