Operations Planning & Delivery Lead

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APA operates on a 37.5-hour work week with one-hour lunch breaks each day. Salaries are based on experience, education, and previous staff and governance experience.

The ITS Operation Planning and Delivery Lead is a multifaceted role blending the responsibilities of a Scrum Master/Agile Coach, Business/Process Analyst, Service Delivery Lead and Project Manager across multiple teams. This role acts as a bridge between business stakeholders, product owners, IT leaders and technical leads, ensuring alignment and successful delivery of technology initiatives.

• Lead milestone planning and outcome-focused execution for multiple IT Operations Agile teams and cross-team projects, ensuring deliverables align with strategic objectives and quarterly roadmaps.
• Monitor and ensure the achievement of SLAs and KPIs, identify deviations, and drive improvements to enhance service performance and customer satisfaction.
• Manage end-to-end delivery of ITS Operations initiatives by coordinating timelines, dependencies, and tracking progress through metrics such as velocity and burn-down charts.
• Prepare for and facilitate Agile ceremonies, including daily huddle, sprint planning, reviews, retrospectives, backlog refinement and planning poker sessions.
• Collaborate with product owners, business stakeholders, and technical teams to refine requirements, evaluate feature requests, and convert functional requirements into well-defined development work. Maintain and prioritize the backlog in JIRA and ensure alignment with Agile standards.
• Identify cross-team dependencies and common issues, driving proactive resolution and continuous process improvement.
• Facilitate release planning by coordinating milestone tracking and contributing analysis to support smooth ITS outcomes.
• Advocate for Agile (ITIL 4 and Scrum) methodologies, promoting continuous improvement and maturing Agile practices across teams.
• Prepare and deliver progress reports, metrics, and visual presentations for leadership and stakeholders.
• Facilitate end‑of‑sprint demonstrations and stakeholder engagement sessions to showcase progress and gather feedback.
• Stay current with emerging technologies to support digital and cloud infrastructure, automation, and AI integration.

• Proficient with Agile backlog management tools, preferably JIRA, including dashboards, reporting, and advanced filtering.
• Strong experience with collaboration and communication tools such as Confluence, Microsoft Teams, Slack, or similar platforms.
• Extensive experience with Excel, Word, PowerPoint.
• Experience with cloud technologies, especially Amazon Web Services (AWS). Microsoft Azure experience is a plus.
• Understanding of Artificial Intelligence (AI) and Machine Learning concepts is desirable.

• Facilitate process documentation and support the creation and maintenance of technical documentation.
• Assist with functional testing and contribute to test automation for applications supported by Agile teams.
• Demonstrate strong initiative and independence by managing priorities, maintaining consistent productivity, and providing regular task updates.

• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field.
• Minimum 8 years of progressive IT experience, with at least 4 years in a Scrum Master, Agile Project Manager, or equivalent leadership role within IT Operations teams.
• Certified Scrum Master (CSM) from Scrum Alliance or equivalent Agile certification is a plus.
• Demonstrated experience leading Agile practices across multiple teams in complex environments, with a strong grasp of Scrum/Lean principles and other frameworks such as Dev Sec Ops , Kanban, XP, SAFe.
• ITIL 4 knowledge and certification.
• Experience supporting IT Operations and technical teams through facilitation of backlog refinement, planning sessions, and cross‑functional alignment.
• Skilled in business and process analysis, including eliciting requirements and translating business needs into actionable development tasks.
• Passionate about continuous improvement…